MN
Masentle N

1 reviews | Active since Feb 2017

07 Feb 2017, 03:04

Cell C overcharging me on R99 contract

<p>I signed up for a R99 contract w/ Cell C 5 months ago, with the agreement being that I get 5GB peak, 15GB offpeak. I was charged R99 for the first month of the contract, and have been consistently charged R325 since. I called the call centre on Tues 31 Jan, and was told that the billing department would return my call or contact me asap to resolve, and there has been no response one week later. I would like to have my money back, Cell C.</p>

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Replies (2)
Cell C
Cell C's reply07 Feb 2017, 07:35
Official

Thank you for posting to us.

We have referred this matter to one of our team members for assistance. Do expect communication during the course of the day.

We apologize for the inconvenience caused.

Regards

Cell C | DA

Cell C
Cell C's reply07 Feb 2017, 10:44
Official

Lungi confirmed that she has contacted you and assisted with this matter.

Regards

Cell C | DA