Cell C Overcharging and Terrible Customer Service

<p>I have been with Cell C for years. I recently upgraded and changed my package to suit me so that I pay less each month.</p> <p>When going through the sales process over the phone, I specifically asked thesalesman to add a 2GB recurring bundle and to cap my usage so that each month i can only spend the amount that I am contracted for, R570.</p> <p> </p> <p>The agent added a once off bundle and set my limit at R500 over my actualy bundle amount. For the last 2 months I have been billed R759 and R908 respectively, which is closley approaching double what I have requested this be set at.</p> <p> </p> <p>When I called Cell C thing morning to query this, I was assisted by the rudest person ive spoken to for a while who kept telling me i was wrong and that im being billed correctly. I requested to speak to a manager and was told i cannot. I requested the voice recordings of the origional sale and was told they cant send these to me but can maybe send them to a cell c store near me??</p> <p> </p> <p>Its my right to have these calls sent to me to prove that the sale was not made correctly and that I am being billed more as a result of this. I want this to be resolved and for my account to be set up the way I had origionally requested it to be set up. If this is not resolved and I am not allowed access to these recordings, I will be laying a formal complaint with the FS ombudsman. </p>