Cell C Overcharging!!

I had app**** for a "20MB/20MB C Fibre Uncapped at R899 pm" contract in August 2017 during a promotional time. First 3 months free. Great! So my first debit order would be November 2017 for the amount of R899.

Here is the series of all debits on my account from Cell C to date!

30 Sep - R1.00 31 Oct - R1.00 30 Nov - R840.08 30 Dec - R900.01 31 Jan - R900.01 28 Feb - R900.01 31 Mar - R900.01 30 Apr - R899.00 31 May - R907.01 30 Jun - R907.01 31 Jul - R907.01 31 Aug - R975.34 29 Sep - R982.66 31 Oct - R982.66

What happened to R899 pm?? Where is my free 3 months?? Fine. Let's not bicker about small amounts.

In August 2018 when the amount of R975.34 goes off I start to panic. The first time I called in to query this the consultant says "It depends on how much data you use". What?! So uncapped is NOT uncapped?! After explaining "Uncapped" to the consultant he says he will issue a query ticket.

3 weeks go by, I call in again. The consultant does not know anything about my query so another query ticket is logged.

Another 3 weeks go by, same result!

I am trying to call in again but the Customer CARE number always busy! How is this possible?? How much more money do you want to ***** from me?

The service from Cell C has been unacceptable and has caused significant inconveniences.