SL
Saneeqa L

1 reviews | Active since Feb 2019

12 Mar 2019, 06:47

Cell c overcharged since December 2017

Once again!!!! I started a contract with cell c in December 2017, i was overcharged by R200 a month, every month its my duty to call and email cell c, its now the 12th and im now tired of the emails i send with an auto responce saying they will get back to me in 2 days, still waiting on a reply since the 28feb!!!!! Come now cell c what do u think of that as customer service!! I do get two stinking msg to say i owe R146 and what account can they debit? I asked cell c 4 months ago to cancel my debit order, last month it still wasnt cancelled, that is what the R146 is for, its the Two R70 for unpaid debit, pls cell c tell me thats my problem i will not pay it!!!!! Reverse the charges immediately!! And correct my bill before the 20th as im not paying cell c messed up of overcharged contract u made!!! When will this be corrected im now tired of month after month phoning to correct your staffs mess up!!!! So angry

0
Replies (4)
SL
Saneeqa L's update12 Mar 2019, 07:12
Reviewer Update
My number is+***
Cell C
Cell C's reply12 Mar 2019, 07:42
Official
We will ensure that this matter is sorted. Apologies for the inconvenience caused. One of our team members will contact you and assist. 

Regards 
DA

Best regards,

Cell C
Cell C's reply13 Mar 2019, 08:59
Official
Mpho is attending to your query.  Feedback will be provided as soon as possible.

Regards
DA

Best regards,

SL
Saneeqa L's update19 Mar 2019, 05:35
Reviewer Update
i would like to compliment mpho, what i have been asking cell c for almost a year a half and not one of your consultants would listen, he got right in a matter of 2 to 3 days as promised, he listen, did exactly what he promised and delivered, pls send him my praise cell c, he is a shining example of what excellent customer service is all about, cell c pls make sure he gets my compliment, thank you mpho for your excellent service, i do hope you get the praise you deserve