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Philip S

1 reviews | Active since May 2012

05 Jul 2018, 23:31

Cell C overcharged my credit card

Cell C overcharged my credit card on termination of my contract AGAINST MY EXPRESS INSTRUCTION. I view this as *****. Who can I report this to?

I've logged this on the Facebook page - NO RESPONSE

I logged this with a supervisor in the call centre (Regina). She told me she would SMS the reference number - NOTHING RECEIVED, so I assume they're not taking this seriously.

0
Replies (5)
Cell C
Cell C's reply06 Jul 2018, 07:43
Official

Good morning Philip

We will get someone to follow up on this matter and assist accordingly.

Do expect communication.

Regards

Cell C | PN

Cell C
Cell C's reply06 Jul 2018, 11:19
Official

Lungi could not get hold of you on your contact numbers. However, she sent an email advising you of this and requested for an alternative number where she can get hold you and assist.

Please respond to her email and she will gladly assist.

Regards

Cell C | PN

Cell C
Cell C's reply09 Jul 2018, 10:09
Official

Lungi has been in contact with you to assist and provide feedback regarding this matter.

Regards
Cell C | PN

PS
Philip S's update09 Jul 2018, 11:05
Reviewer Update
Lungi very quickly understood, investigated and confirmed the error that I had been battling to get the call centre agents and supervisors to understand and accept. The fact that they don't listen to the customer and remain convinced that they are always right needs serious attention from Cell C management. I am not alone in this opinion. Thank you Lungi, and thank you HelloPeter.
Cell C
Cell C's reply09 Jul 2018, 11:21
Official

You're welcome and thank you for allowing us the opportunity to assist. We have forwarded your feedback to Lungi and her superior.

Have a great day.

Regards

Cell C | PN