1 reviews | Active since Feb 2021
CELL C overcharged me
I used to punt this company but no longer. I took out a 24 month data only contract with Cell C. The deal was that I will pay R 539 a month for the 24 month period in exchange for the data. In January, I was charged over R 800 for the 23rd month's (February's) service. I went into the branch to query it, where the lady behind the counter confirmed that I was overcharged and gave me her phone to phone some desk at CellC. At the time I also indicated that I do not want to proceed over the 24 month period. At the end of February, I was charged over a R 1000 for the 24th month (March). So, not only did I not receive a credit for being overcharged for the 23rd month, I was overcharged even more for the 24th month.
Thank you for taking time to write to us.
We will contact you to explain the billing and rectify were necessary.
^MM
Thank you for taking time to write to us.
We will contact you to explain the billing and rectify were necessary.
^MM
None of the above has transpired. I have not received a refund and the invoice I received yesterday still reflects the incorrect debit amount. I will therefore be out of pocket an additional R 550 by the end of this month.
None of the above has transpired. I have not received a refund and the invoice I received yesterday still reflects the incorrect debit amount. I will therefore be out of pocket an additional R 550 by the end of this month.