MM
Melichia M
1 reviews | Active since Dec 2018
02 Aug 2021, 09:26
CELL C over promises and under delivers!
I took out a contract with you guys in mid January / February for a 100GB per night and 100GB per day data sim only. There was a promotion running with CellC for this package for only R389 per month which I app**** for and one of your agents contacted me and confirmed the amount of R389 per month only that will be debited from my account. I also requested for a limit to be put on the contract which your agents confirmed. Since inception of this contract I have only used it once and never again due to the negligence and CellC debiting over a R1000 per month!!!! I have been having problems with Cell C since I took out the contract, I have been phoning CellC numerous times and have probably spoken to over 20 people in the last 5 months due to the issues that I have been facing and for being over charged by your company. I have spoken to a Mr Thamsanca Maluleke (manager from Cell C) on 26 May 2021 who confirmed that the negligence is on CellC’s side and that the agent whom I took the contract out with was suppose to apply a discount at the time I took out the contract out hence me being over charged. Please refer to case number ***. My problem now is that I am in the process of taking out a bond and my ITC record has now been effected because of Cell C’s negligence. Your agent Miss Karabo Meje confirmed on Monday that I do not owe a cent and that there is a credit on my account which is due to me. I urgently need a letter confirming that I do not owe Cell C a cent to provide to the bond originator. If this is not sorted out I will have to take further steps against CELL C as the service I have been getting from your Call Centre is appalling!
Helpful (0)
Replies (11)0
Replies (11)
Cell C's replyOfficial
02 Aug 2021, 15:26Hi Melichia Mitchell
Thank you for contacting Cell C.
To confirm, you're looking to have your ITC status repaired so that you can apply with a renewed record?
Regards
^MP
Thank you for contacting Cell C.
To confirm, you're looking to have your ITC status repaired so that you can apply with a renewed record?
Regards
^MP
Cell C's reply02 Aug 2021, 15:26
Official
Hi Melichia Mitchell
Thank you for contacting Cell C.
To confirm, you're looking to have your ITC status repaired so that you can apply with a renewed record?
Regards
^MP
Thank you for contacting Cell C.
To confirm, you're looking to have your ITC status repaired so that you can apply with a renewed record?
Regards
^MP
MM
Melichia M's updateReviewer Update
30 Aug 2021, 11:37Hi,
I am still waiting for a call and tried contacting the consultant back who tried to call me, but it goes to voicemail.
Please can someone urgently call me back on my office line: ***. Office hours are from 8:15 to 16:30.
Thanks.
I am still waiting for a call and tried contacting the consultant back who tried to call me, but it goes to voicemail.
Please can someone urgently call me back on my office line: ***. Office hours are from 8:15 to 16:30.
Thanks.
MM
Melichia M's update30 Aug 2021, 11:37
Reviewer Update
Hi,
I am still waiting for a call and tried contacting the consultant back who tried to call me, but it goes to voicemail.
Please can someone urgently call me back on my office line: ***. Office hours are from 8:15 to 16:30.
Thanks.
I am still waiting for a call and tried contacting the consultant back who tried to call me, but it goes to voicemail.
Please can someone urgently call me back on my office line: ***. Office hours are from 8:15 to 16:30.
Thanks.
MM
Melichia M's updateReviewer Update
14 Sept 2021, 11:36Hi there,
I have been dealing with Moses Mo***eng (Cell C social media consultant) for the past 3 weeks and have provided him with all the necessary statements and reference numbers. He also listened to my phone recordings upon inception of my policy and confirmed that indeed I was being over charged and that the consultant was at fault for m being over debited. Its been 2 weeks since i furnished Moses with all my docs and still have not received any response despite that the finance department still has not gotten back to him.
I have been patient enough over the last couple of months and my ITC score has also been effected due to Cell C's negligence. I need this sorted ASAP and I want to be refunded what's due to me as I was being overcharged.
Can someone get back to me urgently with a resolution.
Regards.
Melichia
***
I have been dealing with Moses Mo***eng (Cell C social media consultant) for the past 3 weeks and have provided him with all the necessary statements and reference numbers. He also listened to my phone recordings upon inception of my policy and confirmed that indeed I was being over charged and that the consultant was at fault for m being over debited. Its been 2 weeks since i furnished Moses with all my docs and still have not received any response despite that the finance department still has not gotten back to him.
I have been patient enough over the last couple of months and my ITC score has also been effected due to Cell C's negligence. I need this sorted ASAP and I want to be refunded what's due to me as I was being overcharged.
Can someone get back to me urgently with a resolution.
Regards.
Melichia
***
MM
Melichia M's update14 Sept 2021, 11:36
Reviewer Update
Hi there,
I have been dealing with Moses Mo***eng (Cell C social media consultant) for the past 3 weeks and have provided him with all the necessary statements and reference numbers. He also listened to my phone recordings upon inception of my policy and confirmed that indeed I was being over charged and that the consultant was at fault for m being over debited. Its been 2 weeks since i furnished Moses with all my docs and still have not received any response despite that the finance department still has not gotten back to him.
I have been patient enough over the last couple of months and my ITC score has also been effected due to Cell C's negligence. I need this sorted ASAP and I want to be refunded what's due to me as I was being overcharged.
Can someone get back to me urgently with a resolution.
Regards.
Melichia
***
I have been dealing with Moses Mo***eng (Cell C social media consultant) for the past 3 weeks and have provided him with all the necessary statements and reference numbers. He also listened to my phone recordings upon inception of my policy and confirmed that indeed I was being over charged and that the consultant was at fault for m being over debited. Its been 2 weeks since i furnished Moses with all my docs and still have not received any response despite that the finance department still has not gotten back to him.
I have been patient enough over the last couple of months and my ITC score has also been effected due to Cell C's negligence. I need this sorted ASAP and I want to be refunded what's due to me as I was being overcharged.
Can someone get back to me urgently with a resolution.
Regards.
Melichia
***
MM
Melichia M's updateReviewer Update
15 Sept 2021, 08:50Hi,
i am still waiting for a call back???
i am still waiting for a call back???
MM
Melichia M's update15 Sept 2021, 08:50
Reviewer Update
Hi,
i am still waiting for a call back???
i am still waiting for a call back???
MM
Melichia M's updateReviewer Update
15 Sept 2021, 08:51Hi,
i am still waiting for a call back???
i am still waiting for a call back???
MM
Melichia M's update15 Sept 2021, 08:51
Reviewer Update
Hi,
i am still waiting for a call back???
i am still waiting for a call back???
MM
Melichia M's updateReviewer Update
15 Sept 2021, 15:21It is over 24 hours now and still no feedback as usual. Please get a manager to contact me as I am losing my patience with Cell C and its staff!!!
MM
Melichia M's update15 Sept 2021, 15:21
Reviewer Update
It is over 24 hours now and still no feedback as usual. Please get a manager to contact me as I am losing my patience with Cell C and its staff!!!
MM
Melichia M's updateReviewer Update
15 Sept 2021, 15:23If this does not get sorted i will be laying a complaint to the Ombudsman about Cell C and the awful service i have been receiving.
MM
Melichia M's update15 Sept 2021, 15:23
Reviewer Update
If this does not get sorted i will be laying a complaint to the Ombudsman about Cell C and the awful service i have been receiving.
MM
Melichia M's updateReviewer Update
15 Sept 2021, 17:46That is all I am getting, that your team is working on my query for the past how many months now.I need a solution to my problem,all I am getting is more stress and no resolution.
How does Cell C account for the wrongs they have made towards a customer.
No one calls me back and I still have not been refundee,neither have they resolved my ITC issue.
I need a manager to contact me as consultants have beeb of no use
How does Cell C account for the wrongs they have made towards a customer.
No one calls me back and I still have not been refundee,neither have they resolved my ITC issue.
I need a manager to contact me as consultants have beeb of no use
MM
Melichia M's update15 Sept 2021, 17:46
Reviewer Update
That is all I am getting, that your team is working on my query for the past how many months now.I need a solution to my problem,all I am getting is more stress and no resolution.
How does Cell C account for the wrongs they have made towards a customer.
No one calls me back and I still have not been refundee,neither have they resolved my ITC issue.
I need a manager to contact me as consultants have beeb of no use
How does Cell C account for the wrongs they have made towards a customer.
No one calls me back and I still have not been refundee,neither have they resolved my ITC issue.
I need a manager to contact me as consultants have beeb of no use
MM
Melichia M's updateReviewer Update
17 Sept 2021, 12:08Does anyone at Cell C actually genuinely care about their customers???
Why has no one called me back as yet???
This is utter nonsense, I want a manager to be in contact with me and to sort this issue out once and for all!
Why has no one called me back as yet???
This is utter nonsense, I want a manager to be in contact with me and to sort this issue out once and for all!
MM
Melichia M's update17 Sept 2021, 12:08
Reviewer Update
Does anyone at Cell C actually genuinely care about their customers???
Why has no one called me back as yet???
This is utter nonsense, I want a manager to be in contact with me and to sort this issue out once and for all!
Why has no one called me back as yet???
This is utter nonsense, I want a manager to be in contact with me and to sort this issue out once and for all!
MM
Melichia M's updateReviewer Update
20 Sept 2021, 14:36Hi,
To date i still no one has been in contact with me.
I fail to understand how that is possible when I query about the same issue almost every single day with yourselves and receive same response "that I will be contacted", but to no avail.
It puts me in a position whereas I feel that i have no other option, but to turn to an Ombudsman to lay a complaint against Cell C.
I requested for a manager to be in contact with me as none of the consultants even makes an effort to contact me.
I am frustrated with having to complain constantly due to the lack of good service and not receiving any proper feedback.
Your turn around times is 24 hours and my query has been pending for months.
I have proof of all my correspondence and lack of service that I have been receiving to provide to the Ombud.
You tell me what you would have done if you were in my shoes.
To date i still no one has been in contact with me.
I fail to understand how that is possible when I query about the same issue almost every single day with yourselves and receive same response "that I will be contacted", but to no avail.
It puts me in a position whereas I feel that i have no other option, but to turn to an Ombudsman to lay a complaint against Cell C.
I requested for a manager to be in contact with me as none of the consultants even makes an effort to contact me.
I am frustrated with having to complain constantly due to the lack of good service and not receiving any proper feedback.
Your turn around times is 24 hours and my query has been pending for months.
I have proof of all my correspondence and lack of service that I have been receiving to provide to the Ombud.
You tell me what you would have done if you were in my shoes.
MM
Melichia M's update20 Sept 2021, 14:36
Reviewer Update
Hi,
To date i still no one has been in contact with me.
I fail to understand how that is possible when I query about the same issue almost every single day with yourselves and receive same response "that I will be contacted", but to no avail.
It puts me in a position whereas I feel that i have no other option, but to turn to an Ombudsman to lay a complaint against Cell C.
I requested for a manager to be in contact with me as none of the consultants even makes an effort to contact me.
I am frustrated with having to complain constantly due to the lack of good service and not receiving any proper feedback.
Your turn around times is 24 hours and my query has been pending for months.
I have proof of all my correspondence and lack of service that I have been receiving to provide to the Ombud.
You tell me what you would have done if you were in my shoes.
To date i still no one has been in contact with me.
I fail to understand how that is possible when I query about the same issue almost every single day with yourselves and receive same response "that I will be contacted", but to no avail.
It puts me in a position whereas I feel that i have no other option, but to turn to an Ombudsman to lay a complaint against Cell C.
I requested for a manager to be in contact with me as none of the consultants even makes an effort to contact me.
I am frustrated with having to complain constantly due to the lack of good service and not receiving any proper feedback.
Your turn around times is 24 hours and my query has been pending for months.
I have proof of all my correspondence and lack of service that I have been receiving to provide to the Ombud.
You tell me what you would have done if you were in my shoes.
MM
Melichia M's updateReviewer Update
21 Sept 2021, 10:40Not even shocked that i have not even received a response.
I have no other choice but to lay a complaint to ICASA.
If Cell C prefers paying fines instead of refunding me what is due to me then so be it.
I have no other choice but to lay a complaint to ICASA.
If Cell C prefers paying fines instead of refunding me what is due to me then so be it.
MM
Melichia M's update21 Sept 2021, 10:40
Reviewer Update
Not even shocked that i have not even received a response.
I have no other choice but to lay a complaint to ICASA.
If Cell C prefers paying fines instead of refunding me what is due to me then so be it.
I have no other choice but to lay a complaint to ICASA.
If Cell C prefers paying fines instead of refunding me what is due to me then so be it.