kD
kim D

1 reviews | Active since May 2016

09 May 2016, 10:38

CELL C OVER CHARGED BILLING

<p>&nbsp;</p> <p style="margin: 0cm 0cm 0pt;"><span style="color: #555555; font-family: 'Arial','sans-serif';"><font size="3">&nbsp;THE SERVICE IS PATHETIC AND SO ARE THE CONSULTANTS , YOU GUYS CAN CANCEL THIS CONTRACT WITH IMMEDIATE EFFECT BECAUSE IM NO LONGER GOING TO NEED THIS CELL C SERVICE ANY LONGER , <br /></font><font size="3"> <br /> I TRIED TO BE UNDERSTANDING BUT THIS IS ABIT MUCH !!!THE OVER CHARGED BILLING RIDICULOUS DEBTING ME ON THE 20TH AND THE 1ST OF EVERY MONTH , ACCORDING TO MY RECORDS I HAVE PAID AND ALLOWED THE DEBIT ORDER FOR WHAT I HAVE BEEN OWING TO GO OFF BUT NO IM BEING THREATENED WITH SMS'S TELLING ME THAT MY INTERNET CONNECTION WILL BE CUT OFF IN THE NEXT 4 HOURS </font></span></p> <p style="margin: 0cm 0cm 0pt;">&nbsp;</p> <p style="margin: 0cm 0cm 0pt;"><span style="color: #555555; font-family: 'Arial','sans-serif';"><font size="3">ITS ********** TO JUST GO INTO CLIENTS ACCOUNTS AND DEDUCT MONEY WHEN EVER IT SUITS WITHOUT THE CLIENTS CONSENT </font></span></p> <p style="margin: 0cm 0cm 0pt;">&nbsp;</p> <p style="margin: 0cm 0cm 0pt;"><span style="color: #555555; font-family: 'Arial','sans-serif';"><font size="3">i WANT THIS CONTRACT CANCELLED</font></span></p> <p>&nbsp;</p>

0
Replies (3)
Cell C
Cell C's reply09 May 2016, 10:45
Official

Thank you for bringing this matter to our attention.

We have requested one of our consultants to follow up on this matter with our billing team and provide feedback.

Do expect communication.

Regards

Cell C | PN

Best regards,

kD
kim D's update09 May 2016, 11:04
Reviewer Update
ENDLESS PROBLEMS IF ITS NOT ONE THING THEN IT IS SOMETHING ELSE , PLEASE HAVE THE BILLING TEAM CHECK THE RECORDS OF PAYMENT SINCE MARCH & APRIL UNTIL NOW , IM GOING TO GET MY BANK TO BLOCK YOU GUYS FROM DEDUCTING ANY MORE DEBITS ORDERS UNTIL SUCH TIME THIS HAS BEEN RESOLVED
kD
kim D's update12 May 2016, 10:47
Reviewer Update
PLEASE COULD SOMEONE PLEASE EXPLAIN THE AMOUNT OF R236 THAT I HAVE BEEN ACCUSED OF BEING IN ARREARS FOR , I DONT WANT TO SPEAK TO ANY CONSULTANT , IF THIS SERVICES IS BEING CONNECTED , JUST BE ADVISED THAT I WILL BE AT THE BRANCH MAKING ARRANGEMETS THAT CELL C BE BLOCKED FROM DEDUCTING DEBIT ORDERS OFF MY ACCOUNT , FEDUP WITH THE PATHETIC SERVICE, CELL C IS LUCKY THAT I HAVE NOT REPORTED ABOUT THE ********** DEDUCTIONS THAT HAVE BEEN HAPPEING IN MY ACCOUNT , I DONT WANT TO SPEAK TO ANY CONSULTANT BECAUSE STILL NOTHING HAS BEEN RESOLVED , IS IT SO HARD FOR THIS TO BE INVESTIGATED FROM THE BILLING DEPARTMENT EXPLAINING THE TWO DEDUCTIONS AND THIS AMOUNT THAT I AM IN ARREARS IN