AS
Ashwin S
1 reviews | Active since Mar 2024
08 May 2025, 10:11
cell c over billing
The worst service ever. they upgraded my contract with a special offer running last year, and when my contract started in March this year, they deducted the normal amount and not the special. i logged the query over a month ago and nothing has been done. I must just keep paying the normal amount until they decide to resolve my query. I mean they said one to 3 working days and its been over a month now!!!
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Replies (2)0
Replies (2)
Cell C's replyOfficial
08 May 2025, 10:46Dear Ashwin,
Thank you for getting in touch and bringing this to our attention.
We sincerely apologise for the delay in resolving your billing query. This is not the level of service we aim to provide.
We have escalated your case under reference number *** for urgent review, and we will ensure feedback is provided as soon as possible.
Please rest assured that your special offer query is receiving attention and any billing discrepancies will be addressed accordingly.
Regards,
Cell C | MN
Thank you for getting in touch and bringing this to our attention.
We sincerely apologise for the delay in resolving your billing query. This is not the level of service we aim to provide.
We have escalated your case under reference number *** for urgent review, and we will ensure feedback is provided as soon as possible.
Please rest assured that your special offer query is receiving attention and any billing discrepancies will be addressed accordingly.
Regards,
Cell C | MN
Best regards,
Cell C's reply08 May 2025, 10:46
Official
Dear Ashwin,
Thank you for getting in touch and bringing this to our attention.
We sincerely apologise for the delay in resolving your billing query. This is not the level of service we aim to provide.
We have escalated your case under reference number *** for urgent review, and we will ensure feedback is provided as soon as possible.
Please rest assured that your special offer query is receiving attention and any billing discrepancies will be addressed accordingly.
Regards,
Cell C | MN
Thank you for getting in touch and bringing this to our attention.
We sincerely apologise for the delay in resolving your billing query. This is not the level of service we aim to provide.
We have escalated your case under reference number *** for urgent review, and we will ensure feedback is provided as soon as possible.
Please rest assured that your special offer query is receiving attention and any billing discrepancies will be addressed accordingly.
Regards,
Cell C | MN
Best regards,
Cell C's replyOfficial
12 May 2025, 17:29Dear Ashwin,
We hope this update on your ticket gets you well.
We’ve reviewed your query and acknowledge your concern regarding the package activated during your upgrade.Based on the retrieved call recording, we found that you were misled regarding your pricing—R359 vs. R449. As a result, we’ve escalated the matter back to the Upgrades Team, and we’ll provide you with feedback as soon as we receive an update.
We appreciate your patience and are committed to resolving this for you.
Best regards,
Cell C | NZ
We hope this update on your ticket gets you well.
We’ve reviewed your query and acknowledge your concern regarding the package activated during your upgrade.Based on the retrieved call recording, we found that you were misled regarding your pricing—R359 vs. R449. As a result, we’ve escalated the matter back to the Upgrades Team, and we’ll provide you with feedback as soon as we receive an update.
We appreciate your patience and are committed to resolving this for you.
Best regards,
Cell C | NZ
Best regards,
Cell C's reply12 May 2025, 17:29
Official
Dear Ashwin,
We hope this update on your ticket gets you well.
We’ve reviewed your query and acknowledge your concern regarding the package activated during your upgrade.Based on the retrieved call recording, we found that you were misled regarding your pricing—R359 vs. R449. As a result, we’ve escalated the matter back to the Upgrades Team, and we’ll provide you with feedback as soon as we receive an update.
We appreciate your patience and are committed to resolving this for you.
Best regards,
Cell C | NZ
We hope this update on your ticket gets you well.
We’ve reviewed your query and acknowledge your concern regarding the package activated during your upgrade.Based on the retrieved call recording, we found that you were misled regarding your pricing—R359 vs. R449. As a result, we’ve escalated the matter back to the Upgrades Team, and we’ll provide you with feedback as soon as we receive an update.
We appreciate your patience and are committed to resolving this for you.
Best regards,
Cell C | NZ
Best regards,