Cell C Out Of Box failure

<p>On the 24th or 25th of Oct I went in to Cell c to upgrade my contract, I upgraded to a Samsung A3, as soon as I started using the phone it started over heating. I took it back to Cell C within the 7 day OBF , and they told me they are sending it in to assess it, so anyway first of all I have not even received any info on what they have done with the phone, just that it was dispatched.</p> <p>Today I call cell c repairs and they advise me that the phone has been repaired and sent back to the Cell C shop.</p> <p>Maybe I am understanding this wrong, but I thought that if I got a new phone and it failed within 7 days that they would replace it??</p> <p>So essentially now I renewed my contract just so that I can get a "repaired" phone??? Than what is the point of upgrading, I may as well use my old phone???</p> <p>Please assist, I have one other contract with you aswell, that I was hoping to upgrade but if this is the service, Cell C giving me a broken phone and than thinking they can just repair it I will have to cancel both my contracts.</p> <p>Please can someone help me resolve this problem???</p>