cell c Operational mangers not responding
i have had a slow internet response since 1 may 2021 ( today is 24 May 2021) it has been reported at least 20 times. Ben Putter and Mr Jafta promise to phone back .Now i am unable to get hold of either of them now number ***does not work They both have my number
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Replies (4)
Cell C's replyOfficial
24 May 2021, 12:56Good day Mike
Please accept our sincere apologies for the unpleasant service experienced.
Please send us the affected number and your contact number via private message.
^SM
Please accept our sincere apologies for the unpleasant service experienced.
Please send us the affected number and your contact number via private message.
^SM
Best regards,
Cell C's reply24 May 2021, 12:56
Official
Good day Mike
Please accept our sincere apologies for the unpleasant service experienced.
Please send us the affected number and your contact number via private message.
^SM
Please accept our sincere apologies for the unpleasant service experienced.
Please send us the affected number and your contact number via private message.
^SM
Best regards,
's updateReviewer Update
25 May 2021, 09:53 Cell C data contract *** Giga 200
I am not getting any help from Cell C . It has been almost a month since I have been able to do my banking, Skype or Zoom due to the slow internet response
I have been having a problem with slow internet since 1/5/2021 I reported it on ref *** and again on 7/5/2021 on ref *** I have made more than 20 phone calls to Cell C but all I get is promises. It was originally blamed on lost data packages but that would be resolved shortly.
Now the reason is because I have not been migrated to MTN
***HAS NOT BEEN WORKING SINCE 21/5/2021 SO I CANT GET HOLD OF KZN TECHNICAL HELP DESK
I spoke to Mr Ben Putter and he promised to help but to date I have no response from him.
He referred me to team leader Mthokozisi who would phone me on 21/5/2021 no response from him to date
The team leader Vali also promised to phone but to date no response
Eventually yesterday (after 10 phone calls ) This is only because I went through customer services. Last night got hold of Mr Jafta Mcube
He tells me I have not been migrated to MTN, so I asked him if it was not possible to migrate me ASAP in order to solve my slow internet response .He tells me there is a migration schedule and there is nothing he/I can do about it. So I must just wait
I asked him to escalate this case to networks but he told me his responsibility ended with coverage and mine was fine so there is no more he can do
After insisting on a case number, unfortunately he could not give me one and promised he would phone me back today 25 /5/2021
Summary
I have had unusable internet for almost a month
The coverage is fine
Cell C say that they can do nothing about it
I am not getting any help from Cell C . It has been almost a month since I have been able to do my banking, Skype or Zoom due to the slow internet response
I have been having a problem with slow internet since 1/5/2021 I reported it on ref *** and again on 7/5/2021 on ref *** I have made more than 20 phone calls to Cell C but all I get is promises. It was originally blamed on lost data packages but that would be resolved shortly.
Now the reason is because I have not been migrated to MTN
***HAS NOT BEEN WORKING SINCE 21/5/2021 SO I CANT GET HOLD OF KZN TECHNICAL HELP DESK
I spoke to Mr Ben Putter and he promised to help but to date I have no response from him.
He referred me to team leader Mthokozisi who would phone me on 21/5/2021 no response from him to date
The team leader Vali also promised to phone but to date no response
Eventually yesterday (after 10 phone calls ) This is only because I went through customer services. Last night got hold of Mr Jafta Mcube
He tells me I have not been migrated to MTN, so I asked him if it was not possible to migrate me ASAP in order to solve my slow internet response .He tells me there is a migration schedule and there is nothing he/I can do about it. So I must just wait
I asked him to escalate this case to networks but he told me his responsibility ended with coverage and mine was fine so there is no more he can do
After insisting on a case number, unfortunately he could not give me one and promised he would phone me back today 25 /5/2021
Summary
I have had unusable internet for almost a month
The coverage is fine
Cell C say that they can do nothing about it
's update25 May 2021, 09:53
Reviewer Update
Cell C data contract *** Giga 200
I am not getting any help from Cell C . It has been almost a month since I have been able to do my banking, Skype or Zoom due to the slow internet response
I have been having a problem with slow internet since 1/5/2021 I reported it on ref *** and again on 7/5/2021 on ref *** I have made more than 20 phone calls to Cell C but all I get is promises. It was originally blamed on lost data packages but that would be resolved shortly.
Now the reason is because I have not been migrated to MTN
***HAS NOT BEEN WORKING SINCE 21/5/2021 SO I CANT GET HOLD OF KZN TECHNICAL HELP DESK
I spoke to Mr Ben Putter and he promised to help but to date I have no response from him.
He referred me to team leader Mthokozisi who would phone me on 21/5/2021 no response from him to date
The team leader Vali also promised to phone but to date no response
Eventually yesterday (after 10 phone calls ) This is only because I went through customer services. Last night got hold of Mr Jafta Mcube
He tells me I have not been migrated to MTN, so I asked him if it was not possible to migrate me ASAP in order to solve my slow internet response .He tells me there is a migration schedule and there is nothing he/I can do about it. So I must just wait
I asked him to escalate this case to networks but he told me his responsibility ended with coverage and mine was fine so there is no more he can do
After insisting on a case number, unfortunately he could not give me one and promised he would phone me back today 25 /5/2021
Summary
I have had unusable internet for almost a month
The coverage is fine
Cell C say that they can do nothing about it
I am not getting any help from Cell C . It has been almost a month since I have been able to do my banking, Skype or Zoom due to the slow internet response
I have been having a problem with slow internet since 1/5/2021 I reported it on ref *** and again on 7/5/2021 on ref *** I have made more than 20 phone calls to Cell C but all I get is promises. It was originally blamed on lost data packages but that would be resolved shortly.
Now the reason is because I have not been migrated to MTN
***HAS NOT BEEN WORKING SINCE 21/5/2021 SO I CANT GET HOLD OF KZN TECHNICAL HELP DESK
I spoke to Mr Ben Putter and he promised to help but to date I have no response from him.
He referred me to team leader Mthokozisi who would phone me on 21/5/2021 no response from him to date
The team leader Vali also promised to phone but to date no response
Eventually yesterday (after 10 phone calls ) This is only because I went through customer services. Last night got hold of Mr Jafta Mcube
He tells me I have not been migrated to MTN, so I asked him if it was not possible to migrate me ASAP in order to solve my slow internet response .He tells me there is a migration schedule and there is nothing he/I can do about it. So I must just wait
I asked him to escalate this case to networks but he told me his responsibility ended with coverage and mine was fine so there is no more he can do
After insisting on a case number, unfortunately he could not give me one and promised he would phone me back today 25 /5/2021
Summary
I have had unusable internet for almost a month
The coverage is fine
Cell C say that they can do nothing about it
Cell C's replyOfficial
25 May 2021, 10:18Hi Mike
We are unable to view the numbers. Please send via private reply.
^SM
We are unable to view the numbers. Please send via private reply.
^SM
Best regards,
Cell C's reply25 May 2021, 10:18
Official
Hi Mike
We are unable to view the numbers. Please send via private reply.
^SM
We are unable to view the numbers. Please send via private reply.
^SM
Best regards,
's updateReviewer Update
25 May 2021, 13:10 Cell C data contract *** Giga 200
I am not getting any help from Cell C . It has been almost a month since I have been able to do my banking, Skype or Zoom due to slow internet response
I have been having a problem with slow internet since 1/5/2021 I reported it on ref *** and again on 7/5/2021 on ref ***
I have made more than 20 phone calls to Cell C but all I get is promises. It was originally blamed on lost data packages but that would be resolved shortly.
Now the reason is because I have not been migrated to MTN
***HAS NOT BEEN WORKING SINCE 21/5/2021 SO I CANT GET HOLD OF KZN TECHNICAL HELP DESK
I spoke to Mr Ben Putter and he promised to help but to date I have no response from him.
He referred me to team leader Mthokozisi who would phone me on 21/5/2021 no response from him to date
The team leader Vali also promised to phone but to date no response
Eventually yesterday after 10 phone calls This only because I went through customer services. Last night got hold of Mr Jafta Mcube
He tells me I have not been migrated to MTN, so I asked him if it was not possible to migrate me ASAP in order to solve my slow internet response .He tells me there is a migration schedule and there is nothing he/I can do about it. So I must just wait
I asked him to escalate this case to networks but he told me his responsibility ended with coverage and mine was fine so there is no more he can do
After insisting on a case number, unfortunately he could not give me one and promised he would phone me back today 25 /5/2021
Summary
I have had unusable internet for almost a month
The coverage is fine
Cell C say that they can do nothing about it
I am not getting any help from Cell C . It has been almost a month since I have been able to do my banking, Skype or Zoom due to slow internet response
I have been having a problem with slow internet since 1/5/2021 I reported it on ref *** and again on 7/5/2021 on ref ***
I have made more than 20 phone calls to Cell C but all I get is promises. It was originally blamed on lost data packages but that would be resolved shortly.
Now the reason is because I have not been migrated to MTN
***HAS NOT BEEN WORKING SINCE 21/5/2021 SO I CANT GET HOLD OF KZN TECHNICAL HELP DESK
I spoke to Mr Ben Putter and he promised to help but to date I have no response from him.
He referred me to team leader Mthokozisi who would phone me on 21/5/2021 no response from him to date
The team leader Vali also promised to phone but to date no response
Eventually yesterday after 10 phone calls This only because I went through customer services. Last night got hold of Mr Jafta Mcube
He tells me I have not been migrated to MTN, so I asked him if it was not possible to migrate me ASAP in order to solve my slow internet response .He tells me there is a migration schedule and there is nothing he/I can do about it. So I must just wait
I asked him to escalate this case to networks but he told me his responsibility ended with coverage and mine was fine so there is no more he can do
After insisting on a case number, unfortunately he could not give me one and promised he would phone me back today 25 /5/2021
Summary
I have had unusable internet for almost a month
The coverage is fine
Cell C say that they can do nothing about it
's update25 May 2021, 13:10
Reviewer Update
Cell C data contract *** Giga 200
I am not getting any help from Cell C . It has been almost a month since I have been able to do my banking, Skype or Zoom due to slow internet response
I have been having a problem with slow internet since 1/5/2021 I reported it on ref *** and again on 7/5/2021 on ref ***
I have made more than 20 phone calls to Cell C but all I get is promises. It was originally blamed on lost data packages but that would be resolved shortly.
Now the reason is because I have not been migrated to MTN
***HAS NOT BEEN WORKING SINCE 21/5/2021 SO I CANT GET HOLD OF KZN TECHNICAL HELP DESK
I spoke to Mr Ben Putter and he promised to help but to date I have no response from him.
He referred me to team leader Mthokozisi who would phone me on 21/5/2021 no response from him to date
The team leader Vali also promised to phone but to date no response
Eventually yesterday after 10 phone calls This only because I went through customer services. Last night got hold of Mr Jafta Mcube
He tells me I have not been migrated to MTN, so I asked him if it was not possible to migrate me ASAP in order to solve my slow internet response .He tells me there is a migration schedule and there is nothing he/I can do about it. So I must just wait
I asked him to escalate this case to networks but he told me his responsibility ended with coverage and mine was fine so there is no more he can do
After insisting on a case number, unfortunately he could not give me one and promised he would phone me back today 25 /5/2021
Summary
I have had unusable internet for almost a month
The coverage is fine
Cell C say that they can do nothing about it
I am not getting any help from Cell C . It has been almost a month since I have been able to do my banking, Skype or Zoom due to slow internet response
I have been having a problem with slow internet since 1/5/2021 I reported it on ref *** and again on 7/5/2021 on ref ***
I have made more than 20 phone calls to Cell C but all I get is promises. It was originally blamed on lost data packages but that would be resolved shortly.
Now the reason is because I have not been migrated to MTN
***HAS NOT BEEN WORKING SINCE 21/5/2021 SO I CANT GET HOLD OF KZN TECHNICAL HELP DESK
I spoke to Mr Ben Putter and he promised to help but to date I have no response from him.
He referred me to team leader Mthokozisi who would phone me on 21/5/2021 no response from him to date
The team leader Vali also promised to phone but to date no response
Eventually yesterday after 10 phone calls This only because I went through customer services. Last night got hold of Mr Jafta Mcube
He tells me I have not been migrated to MTN, so I asked him if it was not possible to migrate me ASAP in order to solve my slow internet response .He tells me there is a migration schedule and there is nothing he/I can do about it. So I must just wait
I asked him to escalate this case to networks but he told me his responsibility ended with coverage and mine was fine so there is no more he can do
After insisting on a case number, unfortunately he could not give me one and promised he would phone me back today 25 /5/2021
Summary
I have had unusable internet for almost a month
The coverage is fine
Cell C say that they can do nothing about it