EW
Eloise W
1 reviews | Active since Oct 2017
30 Mar 2020, 16:15
Cell C / Openserve
Our fibre contract is with Cell C, our debit order goes off into Cell C's bank account, yet, when you have a fibre issue - all they say is, we can't help you, you have to contact Openserve!!! We have not had any fibre connection since this morning and I have been on the phone to Cell C since 07:30 this morning with absolutely no assistance or help in any regards to sort our problem out. Promises that they will phone me back, ended up in me exploding on the phone at 15:53 this afternoon. And even after my tantrum, I was still told that all they can do is try, they cannot promise any action!!!!!
Helpful (0)
Replies (5)0
Replies (5)
Cell C's replyOfficial
30 Mar 2020, 16:33Good Day Eloise
Apologies for the unpleasant service experienced.
We will get a Technician to contact you and assist.
^SM
Apologies for the unpleasant service experienced.
We will get a Technician to contact you and assist.
^SM
Best regards,
Cell C's reply30 Mar 2020, 16:33
Official
Good Day Eloise
Apologies for the unpleasant service experienced.
We will get a Technician to contact you and assist.
^SM
Apologies for the unpleasant service experienced.
We will get a Technician to contact you and assist.
^SM
Best regards,
EW
Eloise W's updateReviewer Update
30 Mar 2020, 17:41If only your other departments were as quick to respond!!! An hour later and still no contact from anyone!!! Great service delivery... NOT!!!!
EW
Eloise W's update30 Mar 2020, 17:41
Reviewer Update
If only your other departments were as quick to respond!!! An hour later and still no contact from anyone!!! Great service delivery... NOT!!!!
EW
Eloise W's updateReviewer Update
31 Mar 2020, 14:08I finally received a phone call about this complaint at 10:00 this morning and was issued a ticket number with the promise that our query will be resolved by 11:30 and if not, Zama from Cfibre will contact me. It has been 4 hours and STILL NOTHING!!!!!!!!!! THIS IS CRAZY UNBELIEVABLE POOR SERVICE!!!!!!!
EW
Eloise W's update31 Mar 2020, 14:08
Reviewer Update
I finally received a phone call about this complaint at 10:00 this morning and was issued a ticket number with the promise that our query will be resolved by 11:30 and if not, Zama from Cfibre will contact me. It has been 4 hours and STILL NOTHING!!!!!!!!!! THIS IS CRAZY UNBELIEVABLE POOR SERVICE!!!!!!!
EW
Eloise W's updateReviewer Update
31 Mar 2020, 15:15 YOU CUT OUR SERVICE BECAUSE YOU CAN'T READ EMAILS
We submitted a move order with CellC/Cfibre for 18 April (clearly stated in the email). You managed to get this wrong, you contacted us yesterday wanting to do the move on 30 Mar 2020. We clearly told you that we cannot move now and that the email specified 18 Apr 2020. You cancelled the move order and PROCEEDED TO CANCEL OUR LINE. We have not had a fibre connection for more than 36 hours and THERE IS NO WAY OF GETTING HOLD OF YOU AND YOU DO NOT ATTEND TO EMAILS!!!!!!
FIX YOUR STUFF UP!!!!!!!!!
Ticket: 79BTK310320
We submitted a move order with CellC/Cfibre for 18 April (clearly stated in the email). You managed to get this wrong, you contacted us yesterday wanting to do the move on 30 Mar 2020. We clearly told you that we cannot move now and that the email specified 18 Apr 2020. You cancelled the move order and PROCEEDED TO CANCEL OUR LINE. We have not had a fibre connection for more than 36 hours and THERE IS NO WAY OF GETTING HOLD OF YOU AND YOU DO NOT ATTEND TO EMAILS!!!!!!
FIX YOUR STUFF UP!!!!!!!!!
Ticket: 79BTK310320
EW
Eloise W's update31 Mar 2020, 15:15
Reviewer Update
YOU CUT OUR SERVICE BECAUSE YOU CAN'T READ EMAILS
We submitted a move order with CellC/Cfibre for 18 April (clearly stated in the email). You managed to get this wrong, you contacted us yesterday wanting to do the move on 30 Mar 2020. We clearly told you that we cannot move now and that the email specified 18 Apr 2020. You cancelled the move order and PROCEEDED TO CANCEL OUR LINE. We have not had a fibre connection for more than 36 hours and THERE IS NO WAY OF GETTING HOLD OF YOU AND YOU DO NOT ATTEND TO EMAILS!!!!!!
FIX YOUR STUFF UP!!!!!!!!!
Ticket: 79BTK310320
We submitted a move order with CellC/Cfibre for 18 April (clearly stated in the email). You managed to get this wrong, you contacted us yesterday wanting to do the move on 30 Mar 2020. We clearly told you that we cannot move now and that the email specified 18 Apr 2020. You cancelled the move order and PROCEEDED TO CANCEL OUR LINE. We have not had a fibre connection for more than 36 hours and THERE IS NO WAY OF GETTING HOLD OF YOU AND YOU DO NOT ATTEND TO EMAILS!!!!!!
FIX YOUR STUFF UP!!!!!!!!!
Ticket: 79BTK310320
EW
Eloise W's updateReviewer Update
01 Apr 2020, 09:3448 Hours later
Still no connection resolved, promises that it will be done but NO ACTION
Emails are unattended
C-Technical support call centre supervisor Charlin Meyer told me not to phone the technical support call centre again because they cannot help me with my query anymore!!!!
TERRIBLE SERVICE
Still no connection resolved, promises that it will be done but NO ACTION
Emails are unattended
C-Technical support call centre supervisor Charlin Meyer told me not to phone the technical support call centre again because they cannot help me with my query anymore!!!!
TERRIBLE SERVICE
EW
Eloise W's update01 Apr 2020, 09:34
Reviewer Update
48 Hours later
Still no connection resolved, promises that it will be done but NO ACTION
Emails are unattended
C-Technical support call centre supervisor Charlin Meyer told me not to phone the technical support call centre again because they cannot help me with my query anymore!!!!
TERRIBLE SERVICE
Still no connection resolved, promises that it will be done but NO ACTION
Emails are unattended
C-Technical support call centre supervisor Charlin Meyer told me not to phone the technical support call centre again because they cannot help me with my query anymore!!!!
TERRIBLE SERVICE