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Tamara A

1 reviews | Active since Mar 2020

12 Feb 2022, 08:38

CELL C OPENS *****ELT ACCOUNT EVEN AFTE REPORTED *****.

I have seen others who have had the same problem on Hello Peter with Cell C. I reported a *****ent account that was opened with Cell C Back in August last year 2021. I called and spoke to a woman who assured me that this account would be stopped.

August 2021 YET AGAIN CELL C HAS DEDUCTED AND AMOUNT OF R1523.87 – THIS IS ***** AND NOT AUTHORISED BY MYSELF. cELL c SIMPLY CHANED THE DEBIT ORDER CODE AND PROCESSED ANOTHER AMOUNT.

KINDLY REMOVE THIS ACCOUNT IMMEDIATELY. APPARENTLY THE DESCRIPTION CHANGED ON THE REFENCE NUMBER EVERY MONTH!!! THIS IS UNACEPTABLE.

I REPORTED THIS July 2021 AND WAS ASSURED BY CHESSA ON THE 29th JULY 2020 at 13:38pm THAT IT WOULD BE SORTED.

I HAVE SINCE HAD TO CLOSE THAT ACCOUNT SO THAT NO DEBITS CAN BE DEUCTED AS THEY ARE NOT AUTHORISED.

NOW I AM APPLYING FOR SOMETHING THAT IS LEGIT AND HAVING THE WORLDS AMOUNT OF HASSELS DUE TO THIS THAT IS STILL NOT OFF MY NAME ALTHOUGH I HAVE HAD TO RUN AROUND FOR CELL C.

I WILL BE PERSUING LEGAL ACTION AGAINST CELL C TO SORT THIS OUT....IT IS COMPLETELY UNACCEPTABLE.

I AM LISTED ON THE SAFPS AND S5TILL YOU OPEN AN ILEGIAL ACCOUNT.

0
Replies (6)
TA
Tamara A's update13 Feb 2022, 08:56
Reviewer Update
I have resent you the email that has been sent 4 times to your ***** department with no resolve.
TA
Tamara A's update14 Feb 2022, 08:29
Reviewer Update
Yes I did at 8:57am on Sunday the 13th February 2022. Email address is ***
I would appreciated a response and to have this sorted out once and this removed off my name please.
Seems worrying that you are quick to respond on Hello Peter but not to emails.
TA
Tamara A's update14 Feb 2022, 14:39
Reviewer Update
That would be wonderful. If no one contacts me how do I contact you, should I re-email you?

TA
Tamara A's update15 Feb 2022, 10:03
Reviewer Update
24 Hours and STILL NOTHING from Cell C, no one has contacted me from your "Team" this has effected me applying for vehicle finance! THIS HAS LEFT ME NO OPTION OTHER THAN TO PERSURE LEGAL ACTION! I honestly can not believe that you are able to get away with this.
TA
Tamara A's update17 Feb 2022, 08:57
Reviewer Update
So Good Morning, It is now more than "24 working hours = 3 business days " and I have been very patient in waiting for a response...I would appreciate an update please.
This is effecting my life and I have stressed MANY times that I did not open an account with you and after this....NEVER WILL!

I want this resolved!

TA
Tamara A's update17 Feb 2022, 09:35
Reviewer Update
Good Morning,

What does that mean?? " The matter has been referred to Management."
I need to get this sorted out once and for all and off my name so that I can finalize the purchase of a vehicle for my business. How are you able to list me with a bad credit rating, when you are looking into the account as *****, that is *******!

Please keep in mind I originally reported this ***** JULY 2021...we are now in FEBRUARY 2022, I was assured back then that it was sorted out. Your company has kept on charging me for something that was not authorized by myself.

Who will contact me....WHEN?