BV
Babalo V
1 reviews | Active since Feb 2021
03 Feb 2025, 08:55
CELL C opening contracts on their own and charging customers for it!!!
Last year someone took out an contract on my account it could have been a Cell C employee and now im being billed every month for this contract I sent them the contract and an affidavit stating that I was not the one who opened the contract at the store that the contract as they Cell C advised me since then I got a case number and nothing has been done ever since!! if you ask me Cell C is running a ***** business I cant understand why cant they pick this up still now im being billed for somthing I did not open and they just giving me a runaround its frustrating dealing with this mickey mouse service provider!!!
The case number is : ***
Helpful (0)
Replies (2)0
Replies (2)
Cell C's replyOfficial
03 Feb 2025, 09:29Dear Babalo Veliso
We sincerely apologize for the frustration and inconvenience you’ve experienced. We take matters like this very seriously and understand how upsetting it must be to be billed for a contract you did not open.We are committed to investigating this issue further. Please allow us to review the case number you provided, and take immediate action. We’ll escalate this matter to ensure that it’s handled promptly and that the correct resolution is reached.
Thank you for your patience, and we apologize again for the trouble this has caused. We are working to resolve this and will keep you updated on the progress.
Regards
Cell C | NT
We sincerely apologize for the frustration and inconvenience you’ve experienced. We take matters like this very seriously and understand how upsetting it must be to be billed for a contract you did not open.We are committed to investigating this issue further. Please allow us to review the case number you provided, and take immediate action. We’ll escalate this matter to ensure that it’s handled promptly and that the correct resolution is reached.
Thank you for your patience, and we apologize again for the trouble this has caused. We are working to resolve this and will keep you updated on the progress.
Regards
Cell C | NT
Cell C's reply03 Feb 2025, 09:29
Official
Dear Babalo Veliso
We sincerely apologize for the frustration and inconvenience you’ve experienced. We take matters like this very seriously and understand how upsetting it must be to be billed for a contract you did not open.We are committed to investigating this issue further. Please allow us to review the case number you provided, and take immediate action. We’ll escalate this matter to ensure that it’s handled promptly and that the correct resolution is reached.
Thank you for your patience, and we apologize again for the trouble this has caused. We are working to resolve this and will keep you updated on the progress.
Regards
Cell C | NT
We sincerely apologize for the frustration and inconvenience you’ve experienced. We take matters like this very seriously and understand how upsetting it must be to be billed for a contract you did not open.We are committed to investigating this issue further. Please allow us to review the case number you provided, and take immediate action. We’ll escalate this matter to ensure that it’s handled promptly and that the correct resolution is reached.
Thank you for your patience, and we apologize again for the trouble this has caused. We are working to resolve this and will keep you updated on the progress.
Regards
Cell C | NT
Cell C's replyOfficial
03 Feb 2025, 17:43Dear Babalo Veliso
Our team has been trying to reach you regarding your query, but unfortunately, we’ve been unable to get through. An email and SMS have been sent to inform you of this.
Please provide us with an alternative contact number or let us know a more convenient time to reach you, and we’ll be happy to assist further.
Regards,
Cell C | TM
Our team has been trying to reach you regarding your query, but unfortunately, we’ve been unable to get through. An email and SMS have been sent to inform you of this.
Please provide us with an alternative contact number or let us know a more convenient time to reach you, and we’ll be happy to assist further.
Regards,
Cell C | TM
Cell C's reply03 Feb 2025, 17:43
Official
Dear Babalo Veliso
Our team has been trying to reach you regarding your query, but unfortunately, we’ve been unable to get through. An email and SMS have been sent to inform you of this.
Please provide us with an alternative contact number or let us know a more convenient time to reach you, and we’ll be happy to assist further.
Regards,
Cell C | TM
Our team has been trying to reach you regarding your query, but unfortunately, we’ve been unable to get through. An email and SMS have been sent to inform you of this.
Please provide us with an alternative contact number or let us know a more convenient time to reach you, and we’ll be happy to assist further.
Regards,
Cell C | TM