Cell C Online Service worst!

I ordered online with Kabelo a sales consultant. Received a de ice belonging to a lady in johannesburg. After ages and many calls and unanswered emails the device was uplifted. Now I struggle to get refunded and every time I call I have to go through a security phase. A lady confirmed receipt of the device but now they are saying the have to check. I am a cell c customer but this is unacceptable and no supervisor can help me nor the sales people. All I want is my hard earned money! Pleease please please help. 5 months is a ling time to wait!!!!!! Ii dont even believe that cell c online is capable of sorting out my query or care for their customers and yet they claim to be the best.