Cell c online laptop 💻 contract is a ****, they don't want to fix the device .

Never ever buy a laptop 💻 online with cell c. I bought a laptop on February 2024 and on July when I close my laptop I hold my screen as usual inorder to close it .Suddenly when I was busy closing it then I noticed that it appears an ink from the corner to up .I call them tomorrow morning and they arrange for collection. Now they say I have to pay R4000 because the device is damaged, but how I don't understand .and R4000 is the same as the new laptop .and the worst part it doesn't even have 6 months .and I'm still paying their contract monthly. I will never ever recommend it at all it is a ****