Cell C online customer care

Item: Cell C
Rating: 3
Author: Jolene W

<p>A while back i changed all my details with a consultant in a Cell C shop. I have now gone online & see that not all the details have been amended correctly. I tried to change my email address, but they have been having technical problems on site for too long. I tried to chat online, but all consultants were busy & then it get redirected to a email. So i emailed & still have not yet had a response via email. I also requested what my statement will be & waiting. What has happened to customer services???? Seems generally bad all over.</p>

Helpful (0)

Replies (4)

Cell C's replyOfficial

14 Jul 2017, 10:13

Thank you for bringing this matter to our attention.

This is not the level of service we aim to provide as customer satisfaction is a priority to us. Apologies for the poor service.

One of our consultants will be in contact with you for further assistance.

Regards

Cell C | PN

Cell C's reply14 Jul 2017, 10:13

Official

Thank you for bringing this matter to our attention.

This is not the level of service we aim to provide as customer satisfaction is a priority to us. Apologies for the poor service.

One of our consultants will be in contact with you for further assistance.

Regards

Cell C | PN

Jolene W's updateReviewer Update

14 Jul 2017, 10:41

Thanks

Jolene W's update14 Jul 2017, 10:41

Reviewer Update

Thanks

Jolene W's updateReviewer Update

17 Jul 2017, 10:19

Thanks Danielle for sorting out

Jolene W's update17 Jul 2017, 10:19

Reviewer Update

Thanks Danielle for sorting out

Cell C's replyOfficial

17 Jul 2017, 10:25

Hi Jolene

We'll forward your feedback to Danielle.

Have a great day.

Regards

Cell C | PN

Cell C's reply17 Jul 2017, 10:25

Official

Hi Jolene

We'll forward your feedback to Danielle.

Have a great day.

Regards

Cell C | PN