sT
sune T
1 reviews | Active since Mar 2014
25 Jul 2023, 11:31
Cell C Online - Cancellation of Incorrect Contract
So, I took out a contract with Cell C - no problem, but they sent me another SIM Only contract as well, which I never agreed to. I logged the query the moment I received 2 order nr's from them. They assured me that once I receive the parcel, I can phone and cancel the Sim only contract, which I did. It has been over a week - 2 ticket nrs, promised that the manager will phone me and still no feedback - the only answer I get is Ït is in the back office and they have a back log of tickets that they are working on, but they assure me it will be sorted out within 48 hours - - very bad and poor services from Cell C online.
Helpful (0)
Replies (6)0
Replies (6)sT
sune T's updateReviewer Update
25 Jul 2023, 12:24I have 2 and I also spoke to another consultant again this morning, giving me exactly the same feedback as 1 week ago.
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sune T's update25 Jul 2023, 12:24
Reviewer Update
I have 2 and I also spoke to another consultant again this morning, giving me exactly the same feedback as 1 week ago.
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sune T's updateReviewer Update
25 Jul 2023, 12:49yes, that is the nr
sT
sune T's update25 Jul 2023, 12:49
Reviewer Update
yes, that is the nr
Cell C's replyOfficial
25 Jul 2023, 12:59Our team will be in touch to assist.
^MP
^MP
Cell C's reply25 Jul 2023, 12:59
Official
Our team will be in touch to assist.
^MP
^MP
sT
sune T's updateReviewer Update
25 Jul 2023, 13:04I have been hearing that for more than a week
sT
sune T's update25 Jul 2023, 13:04
Reviewer Update
I have been hearing that for more than a week
sT
sune T's updateReviewer Update
25 Jul 2023, 13:17Once again, same feedback I have received from cell c for over a week - "We have escalated the matter & a manager will contact you. Please allow 48 hours...... "
sT
sune T's update25 Jul 2023, 13:17
Reviewer Update
Once again, same feedback I have received from cell c for over a week - "We have escalated the matter & a manager will contact you. Please allow 48 hours...... "
sT
sune T's updateReviewer Update
25 Jul 2023, 13:37should have had feedback by 19th - as I logged the query the 1st time the 17th....... it is the 25th today and still the same story -
sT
sune T's update25 Jul 2023, 13:37
Reviewer Update
should have had feedback by 19th - as I logged the query the 1st time the 17th....... it is the 25th today and still the same story -