Cell C – Ongoing Poor Service and Lack of Professionalism

I have officially cancelled my contract with Cell C, which expires on the 17th of this month, after repeated instances of poor and unprofessional service.

After multiple emails and even posting here on HelloPeter, Cell C acknowledged that my contract would be cancelled and that my number would continue on a prepaid basis. That should have been the end of it.

However, I have now received yet another email from a Cell C store prompting me to “upgrade” my contract — clearly a generic message, with no awareness of my prior communication or the confirmed cancellation.

What’s more concerning is the level of professionalism in the email itself:

- No personalised greeting or use of my name - No reference to my account or history - A mixed-language greeting (English/Afrikaans) with no context - A templated message that shows zero effort to engage properly

This is exactly the kind of service that led me to cancel in the first place — a complete lack of attention to the customer, poor internal communication, and unprofessional engagement.

Cell C needs to seriously address both its customer service standards and internal processes. Customers should not have to repeat themselves multiple times, nor receive irrelevant communication after decisions have already been confirmed.

Very disappointing experience overall.