MG
Malcolm G
1 reviews | Active since Mar 2009
05 Nov 2025, 11:11
CELL C ***** - One cannot even block a ****** sim
So I could not find my Cell C sim card but get a statement showing phone calls and a Top UP data package that I did not request. Report the matter and ask that the sim card be stopped and the contract cancelled. The cancellation department assures me that in 30 days that the sim is blocked and the contract will be cancelled on 6 November 2025. Today (5 November) I receive a statement from Cell C for the contract with phone calls and Top up PLUS A RECONNECTION FEE!
What is up Cell C.? Even blocking a SIM CARD does not block a Sim Card.
Helpful (0)
Replies (12)0
Replies (12)
Cell C's replyOfficial
05 Nov 2025, 11:26Dear Malcolm
Thank you for reaching out to us bringing this to our attention.
We sincerely apologize for the inconvenience caused by the recent statement showing charges on your blocked SIM card. Please be assured that this issue has been escalated to the relevant department for urgent review and investigation. One of our representatives will be in touch with you for further assistance.
Once again, we apologize for the inconvenience and appreciate your patience.
Regards,
Cell C | MMa
Thank you for reaching out to us bringing this to our attention.
We sincerely apologize for the inconvenience caused by the recent statement showing charges on your blocked SIM card. Please be assured that this issue has been escalated to the relevant department for urgent review and investigation. One of our representatives will be in touch with you for further assistance.
Once again, we apologize for the inconvenience and appreciate your patience.
Regards,
Cell C | MMa
Best regards,
Cell C's reply05 Nov 2025, 11:26
Official
Dear Malcolm
Thank you for reaching out to us bringing this to our attention.
We sincerely apologize for the inconvenience caused by the recent statement showing charges on your blocked SIM card. Please be assured that this issue has been escalated to the relevant department for urgent review and investigation. One of our representatives will be in touch with you for further assistance.
Once again, we apologize for the inconvenience and appreciate your patience.
Regards,
Cell C | MMa
Thank you for reaching out to us bringing this to our attention.
We sincerely apologize for the inconvenience caused by the recent statement showing charges on your blocked SIM card. Please be assured that this issue has been escalated to the relevant department for urgent review and investigation. One of our representatives will be in touch with you for further assistance.
Once again, we apologize for the inconvenience and appreciate your patience.
Regards,
Cell C | MMa
Best regards,
Cell C's replyOfficial
05 Nov 2025, 11:29Dear Malcolm,
Thank you for getting in touch with us.
We sincerely apologize for the inconvenience caused by the recent statement. We understand how frustrating this must be, and this is certainly not the level of service we aim to provide.
Kindly note that we are committed to resolving this matter and have escalated it to our support team for further review. To allow us to access your account details swiftly, please provide us with the ID number linked to your account.
We look forward to resolving this matter for you as soon as possible.
Regards,
Cell C | MMa
Thank you for getting in touch with us.
We sincerely apologize for the inconvenience caused by the recent statement. We understand how frustrating this must be, and this is certainly not the level of service we aim to provide.
Kindly note that we are committed to resolving this matter and have escalated it to our support team for further review. To allow us to access your account details swiftly, please provide us with the ID number linked to your account.
We look forward to resolving this matter for you as soon as possible.
Regards,
Cell C | MMa
Best regards,
Cell C's reply05 Nov 2025, 11:29
Official
Dear Malcolm,
Thank you for getting in touch with us.
We sincerely apologize for the inconvenience caused by the recent statement. We understand how frustrating this must be, and this is certainly not the level of service we aim to provide.
Kindly note that we are committed to resolving this matter and have escalated it to our support team for further review. To allow us to access your account details swiftly, please provide us with the ID number linked to your account.
We look forward to resolving this matter for you as soon as possible.
Regards,
Cell C | MMa
Thank you for getting in touch with us.
We sincerely apologize for the inconvenience caused by the recent statement. We understand how frustrating this must be, and this is certainly not the level of service we aim to provide.
Kindly note that we are committed to resolving this matter and have escalated it to our support team for further review. To allow us to access your account details swiftly, please provide us with the ID number linked to your account.
We look forward to resolving this matter for you as soon as possible.
Regards,
Cell C | MMa
Best regards,
MG
Malcolm G's updateReviewer Update
10 Nov 2025, 21:55One never knows who gets to see these messages so I prefer not to provide my Id number on this forum. The account number for Cell C is *** and the phone number ***
MG
Malcolm G's update10 Nov 2025, 21:55
Reviewer Update
One never knows who gets to see these messages so I prefer not to provide my Id number on this forum. The account number for Cell C is *** and the phone number ***
MG
Malcolm G's updateReviewer Update
10 Nov 2025, 21:57I will be more than happy to supply the other details through mobile or email, which can be obtained from the account shown in the previous message. I also emailed customer service and have not been contacted as yet beyond a confirmation email.
MG
Malcolm G's update10 Nov 2025, 21:57
Reviewer Update
I will be more than happy to supply the other details through mobile or email, which can be obtained from the account shown in the previous message. I also emailed customer service and have not been contacted as yet beyond a confirmation email.
Cell C's replyOfficial
11 Nov 2025, 07:26Thank you for providing your cellphone number. Our support team will contact you shortly to assist further.
Regards
Cell C | NMb
Regards
Cell C | NMb
Best regards,
Cell C's reply11 Nov 2025, 07:26
Official
Thank you for providing your cellphone number. Our support team will contact you shortly to assist further.
Regards
Cell C | NMb
Regards
Cell C | NMb
Best regards,
Cell C's replyOfficial
12 Nov 2025, 11:20Dear Malcolm G,
Our Team has tried to contact you to no avail. Please provide us with an alternative contact number or advise of a suitable time to contact you.
In the interim, please note that your invoice has been rectified:
- The reconnection fee has been credited, as it was charged in error.
- No charges were app**** for calls.
Cell C | DA
Our Team has tried to contact you to no avail. Please provide us with an alternative contact number or advise of a suitable time to contact you.
In the interim, please note that your invoice has been rectified:
- The reconnection fee has been credited, as it was charged in error.
- No charges were app**** for calls.
Cell C | DA
Best regards,
Cell C's reply12 Nov 2025, 11:20
Official
Dear Malcolm G,
Our Team has tried to contact you to no avail. Please provide us with an alternative contact number or advise of a suitable time to contact you.
In the interim, please note that your invoice has been rectified:
- The reconnection fee has been credited, as it was charged in error.
- No charges were app**** for calls.
Cell C | DA
Our Team has tried to contact you to no avail. Please provide us with an alternative contact number or advise of a suitable time to contact you.
In the interim, please note that your invoice has been rectified:
- The reconnection fee has been credited, as it was charged in error.
- No charges were app**** for calls.
Cell C | DA
Best regards,
MG
Malcolm G's updateReviewer Update
16 Nov 2025, 01:13Thank you. However, I have no record of anyone trying to contact me. If they tried on the CellC phone, it was ******, so I cannot be contacted on that. The point is that the SIM card was supposed to be blacklisted and the contract cancelled as of 6 November. Calls were not made by me and the Top Up 1 GB was set up by the person who now has the SIM card.
My email is malcolmg (at) worldonline.co.za.
My email is malcolmg (at) worldonline.co.za.
MG
Malcolm G's update16 Nov 2025, 01:13
Reviewer Update
Thank you. However, I have no record of anyone trying to contact me. If they tried on the CellC phone, it was ******, so I cannot be contacted on that. The point is that the SIM card was supposed to be blacklisted and the contract cancelled as of 6 November. Calls were not made by me and the Top Up 1 GB was set up by the person who now has the SIM card.
My email is malcolmg (at) worldonline.co.za.
My email is malcolmg (at) worldonline.co.za.
MG
Malcolm G's updateReviewer Update
16 Nov 2025, 01:16I want to settle the final bill, stop funding someone else's phone, and finally get this out of my life
MG
Malcolm G's update16 Nov 2025, 01:16
Reviewer Update
I want to settle the final bill, stop funding someone else's phone, and finally get this out of my life
Cell C's replyOfficial
16 Nov 2025, 09:18Dear Malcolm Garbutt,
May we have an alternative number we can reach you with to have our team advise on this matter?
Regards
Cell C | MP
May we have an alternative number we can reach you with to have our team advise on this matter?
Regards
Cell C | MP
Best regards,
Cell C's reply16 Nov 2025, 09:18
Official
Dear Malcolm Garbutt,
May we have an alternative number we can reach you with to have our team advise on this matter?
Regards
Cell C | MP
May we have an alternative number we can reach you with to have our team advise on this matter?
Regards
Cell C | MP
Best regards,
MG
Malcolm G's updateReviewer Update
16 Nov 2025, 09:52Certainly - ***
MG
Malcolm G's update16 Nov 2025, 09:52
Reviewer Update
Certainly - ***
MG
Malcolm G's updateReviewer Update
16 Nov 2025, 10:00While this is not resolved, I must commend Cell C on their swift responses to this forum
MG
Malcolm G's update16 Nov 2025, 10:00
Reviewer Update
While this is not resolved, I must commend Cell C on their swift responses to this forum
Cell C's replyOfficial
16 Nov 2025, 11:20Understood. Our team will be in touch.
Regards
Cell C | MP
Regards
Cell C | MP
Best regards,
Cell C's reply16 Nov 2025, 11:20
Official
Understood. Our team will be in touch.
Regards
Cell C | MP
Regards
Cell C | MP
Best regards,