Hellopeter
Share Your Experience
DO
Derek O

1 reviews | Active since Dec 2017

19 Apr 2023, 11:27

Cell C once again terrible service never suprises me

I have been contacting cell c to get fiber to my home and have sent numerous requests without any joy. Do they not need the business maybe i should not renew my cellphone contract with them seen as they seem to have enough business. Pathetic service as always.

0
Replies (10)
DO
Derek O's update19 Apr 2023, 12:11
Reviewer Update
I have heard it all before i have been promised so much but you guys never deliver
Cell C
Cell C's reply19 Apr 2023, 12:16
Official
We are here to assist, and we'll ensure that your query is resolved. 

Regards 
^MN


DO
Derek O's update19 Apr 2023, 12:47
Reviewer Update
Well one of your consultants contacted me and after I got put through to 6 different people 18 minutes on the phone i still have got my fiber application sorted so I guess i will be going with VOX or vodacom #CELLCUSELESS i am so over cell C
DO
Derek O's update19 Apr 2023, 13:46
Reviewer Update
Really is this a automated response that is the problem you guys dont listen I actually dont know what to say
DO
Derek O's update19 Apr 2023, 14:12
Reviewer Update
We are happy to report that your service request #CF050939 has been closed. We trust that your request has been resolved to your satisfaction. If not, please reply to this email, and we will re-open this request until such time as you are satisfied with the resolution. One of our Customer Service Consultants will be in touch to discuss your request further


Really Ticket closed off and nothing is sorted out come on really you people have no clue what you doing. NO NEED TO REPLY I WILL GO WITH A COMPANY THAT CAN DO THINGS RIGHT!!!!!

I have wasted my whole day on you guys and rest assured i will cancel my cellphone contract and my wifes cellphone contract in the next few months


DO
Derek O's update20 Apr 2023, 08:58
Reviewer Update
Well someone called me 5 minutes ago wouldn't call that priority but at least i got a call back but once again it was a waste of my time at least it was only 8 minutes of my life wasted. For a communications company the lack of communication in your company is ironically a joke. In my business if someone had a continuous problem i would have made one of my managers contact the client not one of the call center people that doesn't know what's going on.

In this day and age where people are battling and cutting where they can bad service will get more exposed. You guys better get your house in order as tough times are comming and with the pathetic service you guys provide you guys will struggle.
DO
Derek O's update20 Apr 2023, 10:28
Reviewer Update
I somehow doubt your management has heard any of this and if they have and they have done nothing about it then there is your problem right there mismanagement. That explains alot!!
DO
Derek O's update21 Apr 2023, 10:30
Reviewer Update
Really its not just my opinion its fact I still haven't had any feedback from cell C yet VOX telecoms has signed me up approved my application given me a sweet deal all in 24 hours I have waited 3 weeks to the day for you guys to sort me out. Right next is our cellphone contracts that will get changed over.
DO
Derek O's update21 Apr 2023, 12:17
Reviewer Update
I give up I dont think there is anyone in your company that actually listens to understand what a customers request is anyway i have wasted enough of my time to try and sort things out! Goodluck
DO
Derek O's update21 Apr 2023, 14:20
Reviewer Update
Yes that was after i dont even know how many calls and your consultant then said I must apply on the portal but i wont be up and running by the 1st of may so i still said but im with you guys already its not like its a new installation. Hence me saying VOX got it all sorted in less than 24 hours Now thats what i call service