kM
kristine M

1 reviews | Active since Feb 2013

03 Feb 2017, 11:28

Cell C once again no Service

<p>I have several Contracts with Cell C they would always debit incorrectly and sometimes double debit i complained previously as there is no coverage in KZN But they dont care. I have not used these contract for more then a year and recently relocated which incured that i was unemployed for a few months and finally got a job however earning much less then originally they still called saying im a good customer they have this offer for me where i had to tell them repeatedly that i am unemployed and barely managing to pay the existig contracts the past few months got worse which meant i could only pay when there was extra money. December i payed them over 900 rand and now they have handed the account over it hasnt even been 6 month of non payment and thats what they do to their good customers is chase them away i would rather stick to my other service provider as they give you the service you pay for and update your details imidiatly not like Cell C even though you send them proof of payments makes no difference you can pay what you like it wont even reflect on your account and they will tell you you owe them more then you supposed too!!!!</p>

0
Replies (5)
Cell C
Cell C's reply03 Feb 2017, 12:04
Official

We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants in the escalations team will contact you and assist with this matter.

Do expect communication during the course of the day.

Regards
Cell C | PN

Cell C
Cell C's reply03 Feb 2017, 15:04
Official

Please be advised that Lungi could not get hold of you on your contact number. However, she will keep trying.

Regards

Cell C | PN

Cell C
Cell C's reply06 Feb 2017, 09:26
Official

Lungi has been in contact with you to assist with this matter. Feedback will be provided as soon as possible.

Regards

Cell C | DA

Cell C
Cell C's reply09 Feb 2017, 08:28
Official

Lungi confirmed that she has assisted you with this matter and we trust that an amicable resolution has prevailed.

Regards

Cell C | PN

kM
kristine M's update09 Feb 2017, 08:54
Reviewer Update

Thank you she has assisted me am awaiting finance department to sort the final issue out