AR
Adrian R
1 reviews | Active since Sept 2013
09 Sept 2023, 08:39
Cell C, once again, fails dismally.
I can't believe that Cell C can't resolve my issues- the exact same issues I had a week ago (which Cell C responded to and apparently sorted out). I can't make any calls (account balance is low, recharge) despite having over 400 minutes. I am also apparently due for an upgrade, although I recently upgraded. Explaining to a customer care agent gets me nowhere. Shocking!
Helpful (0)
Replies (3)0
Replies (3)
Cell C's replyOfficial
09 Sept 2023, 09:25Good day Adrian Rorvik
Thank you for reaching out.
We are sorry to hear of the service received from us thus far.
We have received your complaint regarding utilizing your services .
We have requested the team to follow up on the matter , You will be contacted again.
Regards
NH
Thank you for reaching out.
We are sorry to hear of the service received from us thus far.
We have received your complaint regarding utilizing your services .
We have requested the team to follow up on the matter , You will be contacted again.
Regards
NH
Cell C's reply09 Sept 2023, 09:25
Official
Good day Adrian Rorvik
Thank you for reaching out.
We are sorry to hear of the service received from us thus far.
We have received your complaint regarding utilizing your services .
We have requested the team to follow up on the matter , You will be contacted again.
Regards
NH
Thank you for reaching out.
We are sorry to hear of the service received from us thus far.
We have received your complaint regarding utilizing your services .
We have requested the team to follow up on the matter , You will be contacted again.
Regards
NH
AR
Adrian R's updateReviewer Update
10 Sept 2023, 14:08I remain bitterly disappointed. Nothing gets resolved and I am again on the phone to customer care. Please NOTE that every time I call customer care I am told that I am eligible for an upgrade. I have recently upgraded. There is the problem right there!. Join the dots!!!
AR
Adrian R's update10 Sept 2023, 14:08
Reviewer Update
I remain bitterly disappointed. Nothing gets resolved and I am again on the phone to customer care. Please NOTE that every time I call customer care I am told that I am eligible for an upgrade. I have recently upgraded. There is the problem right there!. Join the dots!!!
Cell C's replyOfficial
10 Sept 2023, 14:14Good day Adrian Rorvik,
Please receive our sincerest apologies for the unpleasant experience.
We have escalated the matter to a superior in order for this ticket to be reviewed and, you will be contacted for a resolution.
Regards,
^TN
Please receive our sincerest apologies for the unpleasant experience.
We have escalated the matter to a superior in order for this ticket to be reviewed and, you will be contacted for a resolution.
Regards,
^TN
Cell C's reply10 Sept 2023, 14:14
Official
Good day Adrian Rorvik,
Please receive our sincerest apologies for the unpleasant experience.
We have escalated the matter to a superior in order for this ticket to be reviewed and, you will be contacted for a resolution.
Regards,
^TN
Please receive our sincerest apologies for the unpleasant experience.
We have escalated the matter to a superior in order for this ticket to be reviewed and, you will be contacted for a resolution.
Regards,
^TN