cell c once again deceiving pensioner!

issues with cellc have escalated since we reported a contract that was forced on our elderly parents. Cell c admited fault, however still sent the phone, which we returned after much confusion on their side. Since our refusal of this contract my dad has had unauthrised debits from his account. He captured this when he incurred unneccesary bank charges for debits that werent going through. This was because cell c had never captured the returned phone on their system.They refused to try to assist, we had to contact the courier service who collected the phone and notify them of the way bill no.Once again poor/lack of admin that has affected my dad. My dad lives off his pension and can not afford paying unneccessary bank charges and running around trying to get his money back. He has been debited since 06/15(for a contract we said no to!)we have made many calls & visits to cellc stores since 22/09, requesting a refund&explanation.no assistance-no resolution!They deviously debited cash,without any airtime loaded on the phone!then load airtime in Oct only after our query!sneaky! who pay for the financial loss and stress incurred here?? <br>