JD
Joanne D

1 reviews | Active since Jun 2021

03 Jun 2021, 12:10

CELL C once again!!!!

I need to complain about the cell c Fibre support. I had a move order placed with them for a month. They simply without warning cut my Fibre off at my current premises. I work from home. They blamed VUMA tel. I've made 5 phone calls explained the situation 5 times to 5 different people, and still to no avail. Am I allowed to bill cell c for my income lost. They just don't want to help. How do I get any joy out of these people. I am at my wits end. I was told I was warned about the disconnection, well had I been told I wouldn't have been disconnected Cell C, as I would have made them aware tht I have not moved it. And even if I had moved there is no black Fibre box at the new house, but a Fibre line.

Come one cell c you need to sort this out.

Always dissatisfied always disappointed

0
Replies (1)
Cell C
Cell C's reply03 Jun 2021, 12:33
Official
Good day Joanne 

Thank you for posting your review.

We apologize that our service did not satisfy your expectations.

We have escalated to our team for assistance and will revert with feedback.

^YM