Cell C Ombud

I changed 3 contracts 3 months ago and was mislead by sales person. Details of billing was false. For the past 3 months different call centre agents told me different stories. Where do they get training? A debit check mandate was not in place which I believe is problem. I want a speedy outcome or I will go to the Ombudsman. I send an email requesting all recordings to call centre. I am VERY angry with this poor service. I complained a month ago and are still waiting to be contacted by some one in billing department as where promised. I am ****ed off for poor service, if you can call it that!