Cell C offers NO service, only frustration.

<p>After getting a new conract at Cell C i have just had trouble with service from them regarding payments.</p> <p>It seems they can't tell the differnece between a debit order and cash payment.</p> <p> </p> <p>My contract should have been paid via debit order monthly from Feb 2017 but all i get is sms's telling me my accont is in arrears.</p> <p> </p> <p>When applying to pay via debit order the application was too late too start at end Feb, so i said no problem i will pay Feb via EFT and they assured me from end March it would be paid via debit order.</p> <p>NOPE didn't happen. Got an sms telling me my contract is in arrears. Followed up by calling them and they said it was changed to be paid cash and not by debit!!?!?!?! How ?? I was assured it would be by debit order.</p> <p>Had to make end of March payment again because the cut off my line. Now again i was assured that from end April it would go off via debit order. After numerous assurances i believed them and was astounded that once again i got an sms telling me my contract was stll in arrears now even by double my monthly payment!?!? </p> <p>This is absolutely unexceptable. 1stly i am making payments monthly but you can't grasp the fact that i want it done by debit order.</p> <p>2ndly You slack the knowledge to change a clients payment method, or you just don't care about your clients.</p> <p>I have been with Cell C for 8 years now, never have i been more frustrated and fed up with bad service.</p> <p>You demand and demand and demand all our information before i even have the phone in my hand. but once i signed that contract you seem to have lost all my info i have givin you because now apparently you just want too make shure you have the right information.</p> <p> </p> <p>That is NOT the problem. You have all the correct information, you are just lazy and don't respect your clients. Send your employees too training and yourselves for that matter, you need too learn how people should be managed.</p> <p> </p> <p>I hope this review sparks an urgency amongst the people in charge, the fact that you should urgently change your managing style and service provided to your customers.</p> <p> </p> <p>We want service NOT empty promises!!!</p>