Cell C offers no help

I currently hold two contracts at Cell C.<br> I dropped my phone and was told that it is irreparable. I phoned cell c call center to inquire and see if I can do a buy out on one of my contract in order to upgrade now. I was told yes, I can and that they will transfer me to the cancellations/retention department. I phoned 5 times and they call dropped every single time as soon as they put me through. 5 Times, with an average of 7 minutes on the phone.<br> <br> I then phoned the Menlyn store, hoping that they can assist me asap as I need a phone urgently (as urgent as today) for work purposes where I was told by a young guy that he can not assist. I should wait a month. Apparently according to him that is the new rule from Cell C head office and he does not know why but he can not help and there is nothing to be done.<br> <br> I am shocked to say the least. The lack of information and even a capable person to assist me in this regard.<br> <br> Is this really how much Cell C cares?