Cell C oblivious

I contacted Cell C during lockdown to inform them I cannot make payments as the company I work for had to close temporarily due to Covid-19. After some back and forth they told me they could freeze my account until things improve. At one point I got a little money and I tried to make a payment on the app and was informed I can't pay. I assumed it was just a technical error. A day or so after that, I was informed that I was handed over. I am so sorry that I couldn't pay as normal, but society came to a stand still and it's not like I tried to hide and avoid them. Now I have to pay their attorneys fees on top of everything. When they send correspondence they inform you how their performance is affected by Covid but apparently only they are allowed to be affected by it. The rest of the world be damned.