NvdW
Nicolynne van der Walt
1 reviews | Active since Jan 2014
04 Feb 2021, 11:18
CELL C Number port FAIL
Don't get a contract from Cell C and expect your number to be ported onto it - apparently no one exists in that department and or they have all died from COVID - apparently, we can now use COVID to explain away any situation - I have been trying since last year September and don't know if they are waiting for me to get bored and stop begging them to deal with this issue or if they really don't care. The call center tells me it can only be done in-store and in-store tell me that they get no response to my weekly requests to be assisted - so fed up :(
Helpful (0)
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Replies (2)
Cell C's replyOfficial
04 Feb 2021, 13:00Good day Nicolynne
Thank you for contacting Cell C.
Were you trying to have your number ported into Cell C?
Regards
^MP
Thank you for contacting Cell C.
Were you trying to have your number ported into Cell C?
Regards
^MP
Best regards,
Cell C's reply04 Feb 2021, 13:00
Official
Good day Nicolynne
Thank you for contacting Cell C.
Were you trying to have your number ported into Cell C?
Regards
^MP
Thank you for contacting Cell C.
Were you trying to have your number ported into Cell C?
Regards
^MP
Best regards,
NvdW
Nicolynne van der Walt's updateReviewer Update
05 Feb 2021, 10:46Hi, I was phoned by your team more than 3 times a day to "upgrade" from the unlimited plan and I had to essentially downgrade to a new plan as you were discontinuing the one I was on, I went online and got a new option, my sister did it for me as I was massively busy with work, we asked if it mattered that she was the one doing the paperwork and was told it was no issue and that you would switch the number to my main work number -- 1st I had to pay for 2 contracts in one month as even though your agents were pushing me to get another option I still had a whole month left, and 2nd your call center says to go in-store to do the change and in-store says you are ignoring them to have the sim card registered in my name - we have submitted all of the documentation and still are being told that no-one is able to assist - this is beyond ridiculous - please can you help?
NvdW
Nicolynne van der Walt's update05 Feb 2021, 10:46
Reviewer Update
Hi, I was phoned by your team more than 3 times a day to "upgrade" from the unlimited plan and I had to essentially downgrade to a new plan as you were discontinuing the one I was on, I went online and got a new option, my sister did it for me as I was massively busy with work, we asked if it mattered that she was the one doing the paperwork and was told it was no issue and that you would switch the number to my main work number -- 1st I had to pay for 2 contracts in one month as even though your agents were pushing me to get another option I still had a whole month left, and 2nd your call center says to go in-store to do the change and in-store says you are ignoring them to have the sim card registered in my name - we have submitted all of the documentation and still are being told that no-one is able to assist - this is beyond ridiculous - please can you help?