SL
Simphiwe L

1 reviews | Active since Oct 2015

31 Jul 2018, 15:33

Cell C Number disconnected

I need Cell C to please recall my account from the collecting agents

I will continue to repay the amount due with either the collecting agents or Cell C itself, I have already made a payment of half my fees due and I can send through all my payslips, contract and banking details to prove that I am fit to pay off the debt and even extend the previous agreement I had with Cell C.

I have been disconnected now for over a year and also have lost all the data, minutes and calls which Cell C owes me back. The process was unjust and I still feel the process was handled hastily and escalated without following through with adequate communication.

PLEASE GIVE ME BACK MY NUMBER AND ALL SERVICES THAT CELL C STILL OWES ME.

0
Replies (5)
Cell C
Cell C's reply31 Jul 2018, 15:43
Official

We are in receipt of your complaint and apologise for the inconvenience caused.

We will be in touch with the aim of assisting you with your current challenges.

Regards
Cell C | DA

Best regards,

SL
Simphiwe L's update15 Aug 2018, 07:32
Reviewer Update
Good day Month end is coming up and I want to make my next payment to Cell C directly and not the collecting agents, so that I can get back my number and services that I should be recieving. Is this possible?
Cell C
Cell C's reply15 Aug 2018, 08:05
Official

Good morning Simphiwe

Yes, you can make the direct payment and send your proof of payment to *** for further assistance.

Regards

Cell C | PN

Best regards,

SL
Simphiwe L's update15 Aug 2018, 08:53
Reviewer Update
Thank you so much guys.
Cell C
Cell C's reply15 Aug 2018, 11:17
Official

You're welcome and thank you for allowing us the opportunity to assist.

Have a great day.

Regards

Cell C | PN

Best regards,