WW
Werner W
1 reviews | Active since Feb 2011
10 Feb 2021, 17:25
Cell C not upholding their contract customer responsibility
Hi,
I appreciate Cell C is in financial trouble, but it's contract customers are paying / being debited for a service, Voice, Data and SMS. Currently there is mostly no signal especially on Data, even after settings were sent and implemented on the phone twice. Then we're on MTN then on Vodacom then no signal or connectivity for hours?
There are 2 solutions: 1. migrate the contract to a suitable new provider 2. terminate the contract since clearly they cannot deliver their obligation
Prior to this - a couple of months ago, I was happy with Cell C, hence I used them as my preferred network for more than 7 years. But now its ridiculous I cannot do my business with such an unreliable provider?!
Helpful (0)
Replies (7)0
Replies (7)
Cell C's replyOfficial
10 Feb 2021, 18:29Hi Werner
Your number has been migrated to roam on our partner network for fast and improved network connection at no extra cost to you. Change your network settings to manual, select Vodacom as your provider, enable data roaming and restart your device. ^MM
Your number has been migrated to roam on our partner network for fast and improved network connection at no extra cost to you. Change your network settings to manual, select Vodacom as your provider, enable data roaming and restart your device. ^MM
Cell C's reply10 Feb 2021, 18:29
Official
Hi Werner
Your number has been migrated to roam on our partner network for fast and improved network connection at no extra cost to you. Change your network settings to manual, select Vodacom as your provider, enable data roaming and restart your device. ^MM
Your number has been migrated to roam on our partner network for fast and improved network connection at no extra cost to you. Change your network settings to manual, select Vodacom as your provider, enable data roaming and restart your device. ^MM
WW
Werner W's updateReviewer Update
11 Feb 2021, 06:39Hi,
Once again you confirm your absolute lack of customer focus. If you had read my comments:
1. I have already tried different settings as per your automated call center, but the problem persists!
2. While you gratuitously claim you put me on a better network, you are not the one sitting without signal when you need to make important calls. If I had wanted to be on the Vodacom network I would have been on such! At least afford your customers the option which best suits their need and location and Vodacom does not feature in either in my case. MTN or Telkom would have been better!
So I guess a dying business does not care about its clients any more merely tries to get away with poor service for as long as it can so its *********** employees can get paid for nothing.
I repeat:
Option 1: put me on a network that works for me
Option 2: release me from my contract so I can sign up with MTN directly
If you were in my shoes not being able to connect when it counts yet be billed in excess of R700 per month?
Once again you confirm your absolute lack of customer focus. If you had read my comments:
1. I have already tried different settings as per your automated call center, but the problem persists!
2. While you gratuitously claim you put me on a better network, you are not the one sitting without signal when you need to make important calls. If I had wanted to be on the Vodacom network I would have been on such! At least afford your customers the option which best suits their need and location and Vodacom does not feature in either in my case. MTN or Telkom would have been better!
So I guess a dying business does not care about its clients any more merely tries to get away with poor service for as long as it can so its *********** employees can get paid for nothing.
I repeat:
Option 1: put me on a network that works for me
Option 2: release me from my contract so I can sign up with MTN directly
If you were in my shoes not being able to connect when it counts yet be billed in excess of R700 per month?
WW
Werner W's update11 Feb 2021, 06:39
Reviewer Update
Hi,
Once again you confirm your absolute lack of customer focus. If you had read my comments:
1. I have already tried different settings as per your automated call center, but the problem persists!
2. While you gratuitously claim you put me on a better network, you are not the one sitting without signal when you need to make important calls. If I had wanted to be on the Vodacom network I would have been on such! At least afford your customers the option which best suits their need and location and Vodacom does not feature in either in my case. MTN or Telkom would have been better!
So I guess a dying business does not care about its clients any more merely tries to get away with poor service for as long as it can so its *********** employees can get paid for nothing.
I repeat:
Option 1: put me on a network that works for me
Option 2: release me from my contract so I can sign up with MTN directly
If you were in my shoes not being able to connect when it counts yet be billed in excess of R700 per month?
Once again you confirm your absolute lack of customer focus. If you had read my comments:
1. I have already tried different settings as per your automated call center, but the problem persists!
2. While you gratuitously claim you put me on a better network, you are not the one sitting without signal when you need to make important calls. If I had wanted to be on the Vodacom network I would have been on such! At least afford your customers the option which best suits their need and location and Vodacom does not feature in either in my case. MTN or Telkom would have been better!
So I guess a dying business does not care about its clients any more merely tries to get away with poor service for as long as it can so its *********** employees can get paid for nothing.
I repeat:
Option 1: put me on a network that works for me
Option 2: release me from my contract so I can sign up with MTN directly
If you were in my shoes not being able to connect when it counts yet be billed in excess of R700 per month?
Cell C's replyOfficial
11 Feb 2021, 08:05Good Morning Werner.
We have escalated your query for assistance.
We will be in touch.
^NZ
We have escalated your query for assistance.
We will be in touch.
^NZ
Cell C's reply11 Feb 2021, 08:05
Official
Good Morning Werner.
We have escalated your query for assistance.
We will be in touch.
^NZ
We have escalated your query for assistance.
We will be in touch.
^NZ
Cell C's replyOfficial
11 Feb 2021, 08:05Good Morning Werner.
We have escalated your query for assistance.
We will be in touch.
^NZ
We have escalated your query for assistance.
We will be in touch.
^NZ
Cell C's reply11 Feb 2021, 08:05
Official
Good Morning Werner.
We have escalated your query for assistance.
We will be in touch.
^NZ
We have escalated your query for assistance.
We will be in touch.
^NZ
Cell C's replyOfficial
11 Feb 2021, 08:05Good Morning Werner.
We have escalated your query for assistance.
We will be in touch.
^NZ
We have escalated your query for assistance.
We will be in touch.
^NZ
Cell C's reply11 Feb 2021, 08:05
Official
Good Morning Werner.
We have escalated your query for assistance.
We will be in touch.
^NZ
We have escalated your query for assistance.
We will be in touch.
^NZ
Cell C's replyOfficial
18 Feb 2021, 12:15Hi Werner
Thank you for getting back to us.
We have referred your query to our Support Team for further assistance.
^MM
Thank you for getting back to us.
We have referred your query to our Support Team for further assistance.
^MM
Cell C's reply18 Feb 2021, 12:15
Official
Hi Werner
Thank you for getting back to us.
We have referred your query to our Support Team for further assistance.
^MM
Thank you for getting back to us.
We have referred your query to our Support Team for further assistance.
^MM
WW
Werner W's updateReviewer Update
26 Feb 2021, 10:14Hi,
Absolutely shocking. They pretend to care and initiate communication to be seen as attempting to resolve your issue then just go quite. Meantime my business suffers as clients cannot hear me or even get a message that my number does not exist.
I urge everyone to not renew any of their contracts with Cell C as clearly they are a non functioning business. Guess it stands to reason a business goes into business rescue due to poor leadership and *********** staff.
Release me from my contract or solve my connection problems!
Absolutely shocking. They pretend to care and initiate communication to be seen as attempting to resolve your issue then just go quite. Meantime my business suffers as clients cannot hear me or even get a message that my number does not exist.
I urge everyone to not renew any of their contracts with Cell C as clearly they are a non functioning business. Guess it stands to reason a business goes into business rescue due to poor leadership and *********** staff.
Release me from my contract or solve my connection problems!
WW
Werner W's update26 Feb 2021, 10:14
Reviewer Update
Hi,
Absolutely shocking. They pretend to care and initiate communication to be seen as attempting to resolve your issue then just go quite. Meantime my business suffers as clients cannot hear me or even get a message that my number does not exist.
I urge everyone to not renew any of their contracts with Cell C as clearly they are a non functioning business. Guess it stands to reason a business goes into business rescue due to poor leadership and *********** staff.
Release me from my contract or solve my connection problems!
Absolutely shocking. They pretend to care and initiate communication to be seen as attempting to resolve your issue then just go quite. Meantime my business suffers as clients cannot hear me or even get a message that my number does not exist.
I urge everyone to not renew any of their contracts with Cell C as clearly they are a non functioning business. Guess it stands to reason a business goes into business rescue due to poor leadership and *********** staff.
Release me from my contract or solve my connection problems!