1 reviews | Active since Jul 2017

05 Jul 2017, 12:50

Cell C not there when you need them most

<p>My partner had a cell c contract for the both of us. He died in April and my line has been suspended since. I travel a lot so I need to have my line active. I have been to several Cell C stores. I have called and emailed every customer service number but I have not been assisted.</p> <p> </p> <p>I would like to keep my number but I do not want to take over the contract. I want a pre-paid service. I have sent my ID, payslip, 3 months bank statement, my partners ID and death certificates. I made payments every month since April. Everything that was required to change proof of ownership but still today my line is suspended. </p> <p> </p> <p>When you lose someone the last thing you can deal with is Admin issues but Cell C just made my life more difficult. </p> <p> </p> <p>I'm begging someone, anyone to please help me. </p>

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Replies (2)
Cell C
Cell C's reply05 Jul 2017, 14:08
Official

Our deepest sympathies for the loss of your partner.

We have requested one of our team members to assist. Do expect a call.

Sincere apologies for the unsatisfactory service.

Regards

Cell C | PN

Cell C
Cell C's reply05 Jul 2017, 15:45
Official

Mpho has been in contact with you to assist and provide feedback regarding this matter.

Regards
Cell C | PN