Cell C not taking accountability for its systems that are not working.

Hi I wrote a complaint to CellC regarding my account that I called them in Aug 2019 to request debit order date to be changed as my salary date has changed. In September, Oct, Nov they continued debiting on the wrong date evenafter I called them again in September/Oct to advise them that this has caused a huge inconvenience with the fact that the funds debit was allocated to some other commitments. I had a Retentions consultant with very little empathy and competence as far as my complait was concerned. I specifically told him please listen to recorded calls, that I am not happy with his offer of compensation of R100 and something rand off my account to compensate for the systems at Cell C that does not work. I also advised him that I was not appy with his response and asked for someone in a more senior role to contact me regarding this matter and hey mid Jan 2020, still nothing. I am requesting the details of the Ombudsman so that I can take this matter up with someone that will listen to my case. This is after they confirmed the call recording in Aug, and still believed that I must get over it and just move on. And also after having 3 contracts for over 15 years, that is the treatment that Cell C staff have been trained to deliver some sort of service to its customers. Feeling totally disgusted and please don't let that *********** staff member from retentions call me again!!!!!!!!!!!!! Please can someone in authority contact me!