Cell C not responding to queries on Time

<p>I settled my Cell C Account at the beggining of november , after providing early cancellation in writing </p> <p>I received a statement after paying as per settlement letter provided, which I paid with 48 Hours. I recieved a statement to pay another R982. sent a query through cell c on the 14/11/2016 ,recieved a response of the 15th stating someone will be in contact with me within 2 days. Still waiting and the customer care people are unhelpful regardless if you get through the wrong department due the telephony system routing incorrectly. ..... </p> <p> </p>