CELL C not responding to a complaint

I opened a new data contact with CELL C on the 02/09/2015 - 9/9/2015 devices with sim cards delivered.<br> on the 12/9/2015 phoned to say that the device is wrong must be a wi- fi rooter not a usb stick. The *** said they will phone you by wednesday by the thursday afternoon no one phoned so I phone 084 140 the call centre the lady said no complaint was logged so she logged the complaint. ref no *** :she also said two day's some one will contact you and sort this out. NO ONE PHONED!!! Now this is the 21/09/2015 and I phoned the 084 140 and now I am being bounced from one to another call agent. Every body said go to cell c but I think that their services SUCK!!! I did not even use this contract at all WAITING FOR wi - fi rooter.