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Anna B
1 reviews | Active since Jun 2018
07 Apr 2025, 18:47
Cell C Not refunding my money
I have been with Cell C for years and my experiences with Cell C account department has been displeasing, to get to the point I have made a mistake with one of my EFT to Cell C account. I phone customer care straight after I made the mistake and ask for a refund. it has been more then 30 days when I reported the mistake and have not received my money back as jet. I have been Emailing Cell C no one is giving me feed back. Tried calling and getting the answer that it is with there finance department but no ETA when this case will be closed. Case Number ***. Will not be upgrading my contract with Cell C this year
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Replies (2)AB
Anna B's updateReviewer Update
07 Apr 2025, 19:46Thank you finally someone responded to frustration
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Anna B's update07 Apr 2025, 19:46
Reviewer Update
Thank you finally someone responded to frustration
AB
Anna B's updateReviewer Update
13 Apr 2025, 13:39I have received a call from Cell C for the second time after my complainant. The 1ste time I had to send my backing detail and the proof of the payment I have made by accented this I had to send to them for the second time. Now they have called me again to tell me that my document is being send to finance and it will take 7 to 14 working day before my money is being refunded.I do feel this is unacceptable as this is going on for me more then month. I really do feel that the way they treat there clients is the worst .
AB
Anna B's update13 Apr 2025, 13:39
Reviewer Update
I have received a call from Cell C for the second time after my complainant. The 1ste time I had to send my backing detail and the proof of the payment I have made by accented this I had to send to them for the second time. Now they have called me again to tell me that my document is being send to finance and it will take 7 to 14 working day before my money is being refunded.I do feel this is unacceptable as this is going on for me more then month. I really do feel that the way they treat there clients is the worst .