Cell C not recommendable.
Last year in July, I gave notice to Cell C to cancel our contract which we had for many years. They read the e-mail, but did not cancel the contract. End of that month, I received an invoice. Again I contacted them, they said they will cancel, but did not. After that, books of communication has been going on between me and Cell C, but they do not credit the "arrear" amount as they are suppose to. They handed me over to attorneys, and I explained to them as well the whole useless situation. Yet, they keep calling me. And now my credit score is affected as I am 2 months in arrears with Cell C (WHICH I AM NOT!!!) Even after sending all the evidence and attorney letter several times to all emails available, they listed me on the credit bureau's. Never in my whole life have I had a bad credit name. Not even behind on any account EVER. Even during Covid, I honored my accounts. And now Cell C gave me a bad name. While it is their admin that did a bad job in noting my notice of cancellation of contract. I will never recommend them. Even by phone, it is a struggle to sort this out.
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Replies (5)0
Replies (5)
Cell C's replyOfficial
01 Nov 2022, 17:52Hi Laura
Thank you for contacting Cell C.
Please forward the initial email you sent where you requested the cancellation to *** so that we can assist. Kindly ensure that you include your contact details in the email.
Regards
^MP
Thank you for contacting Cell C.
Please forward the initial email you sent where you requested the cancellation to *** so that we can assist. Kindly ensure that you include your contact details in the email.
Regards
^MP
Best regards,
Cell C's reply01 Nov 2022, 17:52
Official
Hi Laura
Thank you for contacting Cell C.
Please forward the initial email you sent where you requested the cancellation to *** so that we can assist. Kindly ensure that you include your contact details in the email.
Regards
^MP
Thank you for contacting Cell C.
Please forward the initial email you sent where you requested the cancellation to *** so that we can assist. Kindly ensure that you include your contact details in the email.
Regards
^MP
Best regards,
's updateReviewer Update
02 Nov 2022, 07:52Dear Sir / Madam, I have done so yesterday morning at 09:25.
The email was sent from ***
I have called Cell C several times and explained the whole situation to your attorneys. They then say they will follow up and revert, only to call me again requesting payment. Everytime I speak with someone else and explain the whole story.
My telephone number is *** and my husband's number is ***.
The contract was in his name, but I do all the admin / financial communication as he is not allowed to make/receive calls during office hours.
The email was sent from ***
I have called Cell C several times and explained the whole situation to your attorneys. They then say they will follow up and revert, only to call me again requesting payment. Everytime I speak with someone else and explain the whole story.
My telephone number is *** and my husband's number is ***.
The contract was in his name, but I do all the admin / financial communication as he is not allowed to make/receive calls during office hours.
's update02 Nov 2022, 07:52
Reviewer Update
Dear Sir / Madam, I have done so yesterday morning at 09:25.
The email was sent from ***
I have called Cell C several times and explained the whole situation to your attorneys. They then say they will follow up and revert, only to call me again requesting payment. Everytime I speak with someone else and explain the whole story.
My telephone number is *** and my husband's number is ***.
The contract was in his name, but I do all the admin / financial communication as he is not allowed to make/receive calls during office hours.
The email was sent from ***
I have called Cell C several times and explained the whole situation to your attorneys. They then say they will follow up and revert, only to call me again requesting payment. Everytime I speak with someone else and explain the whole story.
My telephone number is *** and my husband's number is ***.
The contract was in his name, but I do all the admin / financial communication as he is not allowed to make/receive calls during office hours.
Cell C's replyOfficial
02 Nov 2022, 08:07Hi Laura
Our records show that we tried contacting you with no success.
Which number can we reach you on?
^MP
Our records show that we tried contacting you with no success.
Which number can we reach you on?
^MP
Best regards,
Cell C's reply02 Nov 2022, 08:07
Official
Hi Laura
Our records show that we tried contacting you with no success.
Which number can we reach you on?
^MP
Our records show that we tried contacting you with no success.
Which number can we reach you on?
^MP
Best regards,
's updateReviewer Update
02 Nov 2022, 08:19Sir / Madam
my number has been the same for the past 20 years. As given above ***. Alternatively, my land line is ***.
I just received a sms minutes ago from Cell C's attorneys (MBD) again informing me that the account has not been paid.
my number has been the same for the past 20 years. As given above ***. Alternatively, my land line is ***.
I just received a sms minutes ago from Cell C's attorneys (MBD) again informing me that the account has not been paid.
's update02 Nov 2022, 08:19
Reviewer Update
Sir / Madam
my number has been the same for the past 20 years. As given above ***. Alternatively, my land line is ***.
I just received a sms minutes ago from Cell C's attorneys (MBD) again informing me that the account has not been paid.
my number has been the same for the past 20 years. As given above ***. Alternatively, my land line is ***.
I just received a sms minutes ago from Cell C's attorneys (MBD) again informing me that the account has not been paid.
Cell C's replyOfficial
02 Nov 2022, 12:17Our team will be in touch.
^MP
^MP
Best regards,
Cell C's reply02 Nov 2022, 12:17
Official
Our team will be in touch.
^MP
^MP
Best regards,