MW
Marzane W

1 reviews | Active since Jul 2022

23 Dec 2023, 17:21

CELL C - Not receiving phone calls

For the last 4 days I am unable to receive any phonecalls one my CellC contract phone. I have spoken to 4 different consultants at the call centre, of whom 2 advised that the issue with receiving phone calls have been sorted, whilst the other 2 sent me several codes which were supposed to clear call blocking etc. I have logged a formal request for assistance yesterday afternoon at 15h30, on which I was supposed to receive a reference number, as as well as feedback/assistance from the techinal department witin 24 hours......no feedback as yet!! I have placed my simcard in another phone...also not receiving any calls. Worst service ever with no assistance for 4 days an the issue is still not resolved!! Stay away from Cell C!!!

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Replies (2)
MW
Marzane W's update24 Dec 2023, 12:27
Reviewer Update
CellC is really something else!! Now I have to pay for a sim swop to get a new simcard, for something that went wrong on your network! This is utterly nonsense!!!!
Cell C
Cell C's reply24 Dec 2023, 12:45
Official
Dear  Marzane Webb 

We sincerely apologize for the inconvenience you've experienced with our services, and we understand your frustration. We value your feedback and want to assure you that we take your concerns seriously. 

Our Team will be in touch to assist. 

Regards,
Cell C | TM