Cell C - Not receiving data purchased -R2000.0

I have been battling with Cell C for 2 months where I have not received my data that I have purchased .This is the feedback up to date. And when you call the call centre they just say we have to mail customer service. I can not understand how they can not sort this.

And they just state it as complete with no feedback and no progress.

TAKE CONTROL WITH THE CELL C APP | CELL

Subject: Data bought, not received.

Response By E-mail (Judith Mtjalo) (10/01/2020 09:19:23) Dear Johnny Young Thank you for contacting Cell C. We have received your recharge query. Your query has been forwarded to our Prepaid Department, who will contact you within 2 business days. Reference Number: *** Regards, Judith Mtjalo Cell C Written Correspondence Department Customer By Service Email (Johnny Young) (09/01/2020 16:55:08) Dear Customer service

Please assist me with this matter as I have been trying to resole this since November making call after call after call and at last one person was able to assist me today by telling me to sen you a mail.

I purchased data from your online store on the 29th November. The 360 day DATA bundle costing me R 1999.00 This is my yearly bundle I purchase, well sometimes more often.

I did the purchase and a few hours later no DATA. I waited until the next day and still no data. When calling the customer services they said it might happen soon. Waiting yet again . I then realized it was not going to happen and called again. They said that it will not go off my account if I did not receive it and then I waited for the bank to release the payment as it was lying under pending for a week.

After another week it was still not on. I called again and they said I must request a refund but I took the email address down wrong and my mails did not reach your department.

After many battles I purchased another bundle on the 13th December considering it was festive time and I did not have the energy or want to fight at that time for this. Now tat all has settled I would like you to please assist with reimbursing me the money for the data purchased that I did not receive.

Attached is my bank statement proving the transactions. Please do a reversal on my card or alternatively refund into the account all details on bank statement.

Number that I loaded the airtime on is ***

Number to contact me on is ***

Kind regards Chundre Young Question ***-000762

Date Created: 09/01/2020 16:55:08 Date Last Updated: 10/01/2020 09:19:23 Status: Complete