Cell C not porting my number

Went to Cell C in Tygervalley on the 5 April 2016 to have my current Telkom Mobile number ported to Cell C. I have this number at Telkom mobile for plus minus 2 years .My cell number is ***. Was assisted by Mr Groenewald ( think it was his surname ) and he told me I must first pay R10 for a new simcard which i immediately paid. He ricca my new simcard and he explained me that I must sms my Rica serial no: *** to *** . The porting would be done on the same evening between 7:30pm and 11:30pm. Once I got home I loaded some airtime on my cell to send the sms. The next morning ( 6 April 2016 ) the porting was still not done so I resend the sms again and the next morning ( 7 April 2016 ) it was still not done to my disappointment. I decided to wait until the next morning ( 8 April 2016 ) and still the porting is not done. So I phoned customer care on 140 and I explained to the agent my problem and she could also not understand why the porting was not done. Can someone from Cell C please help me to get the porting done. I did follow all procedures and now I am sitting in the middle. Please help. I want my number on the Cell C network. I am desperate !!!