JB
Johan B
1 reviews | Active since Mar 2020
01 Oct 2024, 14:00
Cell C not Loading my Benefits
Dear Cell C. On Saturday I have bougth a R99 data bundle which I have never received my benefits. Cell C told me to contact my bank to query the payment which I have done and the bank confirmed that the payment went off. To make matter worse is that this happened on the 3rd /june too when I have made a purchase through the Payfast method of R229 and R99 where I have never received benefits. After speaking to Duduzile Diphoko I have emailed the proof of payment where it went off my account I have not received any feedback or benefits. Cell C is de*****ing people after I have proof that I have made payment.
Helpful (0)
Replies (6)0
Replies (6)
Cell C's replyOfficial
01 Oct 2024, 14:14Dear Johan Burger,
Thank you for reaching out and we apologize for the inconvenience with your data bundle purchases and the delayed response on your proof of payment. We understand your frustration and appreciate your patience. We will escalate your case to our support teams to review your account and ensure you receive the benefits you've purchased.
Regards,
Cell C | CW
Thank you for reaching out and we apologize for the inconvenience with your data bundle purchases and the delayed response on your proof of payment. We understand your frustration and appreciate your patience. We will escalate your case to our support teams to review your account and ensure you receive the benefits you've purchased.
Regards,
Cell C | CW
Best regards,
Cell C's reply01 Oct 2024, 14:14
Official
Dear Johan Burger,
Thank you for reaching out and we apologize for the inconvenience with your data bundle purchases and the delayed response on your proof of payment. We understand your frustration and appreciate your patience. We will escalate your case to our support teams to review your account and ensure you receive the benefits you've purchased.
Regards,
Cell C | CW
Thank you for reaching out and we apologize for the inconvenience with your data bundle purchases and the delayed response on your proof of payment. We understand your frustration and appreciate your patience. We will escalate your case to our support teams to review your account and ensure you receive the benefits you've purchased.
Regards,
Cell C | CW
Best regards,
Cell C's replyOfficial
01 Oct 2024, 14:19Good day Johan Burger
We apologize for the inconvenience you have experienced with your data bundle purchase.
In order to expedite the resolution process, we kindly request that you forward the relevant emails and proof of payment to ***, using the following subject line: HP: Johan B - [Your Cell C number] | Bundle not loaded (PayFast).
Our dedicated team will thoroughly investigate the matter and promptly provide you with feedback and a resolution. We appreciate your patience and assure you that we are committed to resolving this issue for you.
Please confirm if the number in question is ***.
Cell C | NZ
We apologize for the inconvenience you have experienced with your data bundle purchase.
In order to expedite the resolution process, we kindly request that you forward the relevant emails and proof of payment to ***, using the following subject line: HP: Johan B - [Your Cell C number] | Bundle not loaded (PayFast).
Our dedicated team will thoroughly investigate the matter and promptly provide you with feedback and a resolution. We appreciate your patience and assure you that we are committed to resolving this issue for you.
Please confirm if the number in question is ***.
Cell C | NZ
Best regards,
Cell C's reply01 Oct 2024, 14:19
Official
Good day Johan Burger
We apologize for the inconvenience you have experienced with your data bundle purchase.
In order to expedite the resolution process, we kindly request that you forward the relevant emails and proof of payment to ***, using the following subject line: HP: Johan B - [Your Cell C number] | Bundle not loaded (PayFast).
Our dedicated team will thoroughly investigate the matter and promptly provide you with feedback and a resolution. We appreciate your patience and assure you that we are committed to resolving this issue for you.
Please confirm if the number in question is ***.
Cell C | NZ
We apologize for the inconvenience you have experienced with your data bundle purchase.
In order to expedite the resolution process, we kindly request that you forward the relevant emails and proof of payment to ***, using the following subject line: HP: Johan B - [Your Cell C number] | Bundle not loaded (PayFast).
Our dedicated team will thoroughly investigate the matter and promptly provide you with feedback and a resolution. We appreciate your patience and assure you that we are committed to resolving this issue for you.
Please confirm if the number in question is ***.
Cell C | NZ
Best regards,
JB
Johan B's updateReviewer Update
01 Oct 2024, 14:54Hi,
Email was sent regarding benefits for Data and Voice bundles. The number in question is the correct number.
Johan
Email was sent regarding benefits for Data and Voice bundles. The number in question is the correct number.
Johan
JB
Johan B's update01 Oct 2024, 14:54
Reviewer Update
Hi,
Email was sent regarding benefits for Data and Voice bundles. The number in question is the correct number.
Johan
Email was sent regarding benefits for Data and Voice bundles. The number in question is the correct number.
Johan
JB
Johan B's updateReviewer Update
01 Oct 2024, 14:57Please remove my cell number from a public forum.
JB
Johan B's update01 Oct 2024, 14:57
Reviewer Update
Please remove my cell number from a public forum.
Cell C's replyOfficial
01 Oct 2024, 15:06All our communications with you have remained confidential, and no information has been disclosed publicly on the forum.
Cell C | CW
Cell C | CW
Best regards,
Cell C's reply01 Oct 2024, 15:06
Official
All our communications with you have remained confidential, and no information has been disclosed publicly on the forum.
Cell C | CW
Cell C | CW
Best regards,
Cell C's replyOfficial
01 Oct 2024, 15:06All our communications with you have remained confidential, and no information has been disclosed publicly on the forum.
Cell C | CW
Cell C | CW
Best regards,
Cell C's reply01 Oct 2024, 15:06
Official
All our communications with you have remained confidential, and no information has been disclosed publicly on the forum.
Cell C | CW
Cell C | CW
Best regards,