1 reviews | Active since Dec 2014
CELL C NOT LOADING MY AIRTIME AND FREE MINUTES IN TIME
I have payed my cell c contract on the 21st of September for the month of October, because it is a pre paid contract. Cell c tells me they can see I have made payment, and it's correct and reflecting on my account, but the billings or whatever department did not load my minutes and data on the 1st of October like they should have.
Today I phoned because the 48 hours was over at 10:50, still nothing. Now I am told that I must wait another 24 to 48 hours. I am sorry but this is unacceptable. Here is the reference number for you to check on ***.
I had to buy airtime now to phone and conduct my business. I want this R100 airtime I had to buy paid back to me, as this was your wrongdoing, Not mine.
I am giving you until 17:00 today to resolve, after which I am going to Cell C cape gate store, and I will place myself there, and I will NOT leave until this matter is resolved. I am beyond gatvol for pathetic service and incompetance in this country!
Thank you for bringing this matter into our attention. We sincerely apologies for the unpleasant experience. We would like to assure you that this is not the norm at Cell C, nor is it the level of service that we aspire to provide.
Do expect our call shortly.
^NT
Thank you for bringing this matter into our attention. We sincerely apologies for the unpleasant experience. We would like to assure you that this is not the norm at Cell C, nor is it the level of service that we aspire to provide.
Do expect our call shortly.
^NT