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1 reviews | Active since Jul 2016

13 Mar 2018, 16:12

Cell C not loading correct contract bundles

I have been trying to get a recording of when I signed up for my contract for 7 months now and have been sent from pillar to post. Today when I called to follow up I was told that my case has been closed.How can this be when I have not received the recording that I requested???

I feel like Cell C not been loading the bundles that I agreed to when I signed up and they are denying me the recording which I need to prove that they short changed me.

0
Replies (4)
Cell C
Cell C's reply14 Mar 2018, 07:02
Official

Good morning Kuda

We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants will contact you and assist.

Do expect communication.

Regards

Cell C | PN

Best regards,

's update15 Mar 2018, 07:01
Reviewer Update
I got a voicemail to say I must respond to an urgent email.However I received no email from Cell C. When I try to follow up with the call centre I get a totally new agent who can only refer my issue to backoffice.May you please put me in direct contact with whoever is dealing with my case
Cell C
Cell C's reply15 Mar 2018, 11:41
Official

Good morning Kuda

Danielle could not get hold of you on your contact numbers. However, she sent an email advising you of this and requested for an alternative number where she can get hold you and assist.

Please respond to her email and she will gladly assist.

Regards

Cell C | PN

Best regards,

Cell C
Cell C's reply19 Mar 2018, 10:34
Official

Danielle confirmed that she has contacted you and played the call recordings which confirmed the outcome feedback regarding this matter.

Regards

Cell C | PN

Best regards,