WK
Wilma-Jean Kotze

1 reviews | Active since Jan 2017

31 Jan 2017, 15:12

Cell C not keeping to contract terms

<p>I took out a new Cell C contract on 27 March 2015 and the contract is due to expire on 26 March 2017 (2 year contract). When I phone to cancel the contract and convert it to prepaid, I was told the contract only expires in May. How can they just amend the term of the contract as they please. They make it extra difficult for people to cancel a contract. I will cancel my other contract as well when it expires. I cannot deal with a dishonest company.</p>

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Replies (2)
Cell C
Cell C's reply31 Jan 2017, 15:24
Official

Thank you for posting to us.

We have referred this matter to one of our team members for assistance. Do expect communication during the course of the day.

We apologize for the inconvenience caused.

Regards

Cell C | PN

Best regards,

Cell C
Cell C's reply01 Feb 2017, 08:17
Official

Moses has been in contact with you to assist and provide feedback regarding this matter.

Regards
Cell C | PN

Best regards,