CELL C NOT IN THE MOOD TO PAY BACK OUR MONEY

So my wife wanted to take out fiber from Cell C. We struggled to get hold of them so we decided to do it over the web. On their website we managed to purchase a fiber line (100/100) and waited for them to come around and do the installation. This was in the beginning of Sep. The installer phoned to make an appointment when my wife informed him that there was a fiber box that she could see. Instead of coming out to check, they said they then don't have to come out for the installation and that it needed to change to a migration order. Struggling for more than a month to get this sorted out and constantly phoning Cell C every day for about a week where we needed to explain everything over and over again (wasting our airtime) we decided to cancel the fiber. This was done somewhere in October. Now Cell C has acknowledged that the order was canceled. We were sure that we would just be reimbursed. Were we wrong!!! We have now been struggling for a few months to get our money back and still nothing. We first had to prove that we have made the payment as thy could not see it on their system. Mailed them the proof and they said payment will be made. Every time we e-mail them to ask when we will be reimbursed we get a response stating that they are sorry for the inconvenience (as this statement apparently makes everything okay) and it has been escalated to Finance. We are fed-up with the poor service and the fact that we can't get our money back. Why must we struggle and put so much effort into getting our own back . PATHETIC!!!!!!!!!!!