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Ntsikelelo N
1 reviews | Active since Jul 2015
02 Jan 2024, 15:39
Cell C not honouring their agreement
My wife took a cellphone contract with them in November 2023 at Westgate mall. The lady that was assisting her was Glories Tembe
She advised her about contract terms and also told her that the first debit date would be the the 1st of January 2024
According to the agreement was 200 for sim activation 359 contract fee
Cell C did not honour their side of the deal, they debited 750, and only now they say they debited for November and December..
We went to Westgate branch today and we met with a lady called Miriam Mthombeni
She told us that there is nothing she can do, did not want to log a complaint for us We asked for a manager she said they are all not available and will only be back next week
Treatment at Westgate is not well and they play with their customers and disrespect them
Mirriam did not want us to see the manager!!!!
Helpful (0)
Replies (5)0
Replies (5)
Cell C's replyOfficial
02 Jan 2024, 15:52Dear Ntsikelelo Nduli
Thank you for contacting us.
We sincerely apologize for the unpleasant experience. The matter will be escalated to our Support Team for assistance. Please do expect our call within 24 hours.
Regards
Cell C | NT
Thank you for contacting us.
We sincerely apologize for the unpleasant experience. The matter will be escalated to our Support Team for assistance. Please do expect our call within 24 hours.
Regards
Cell C | NT
Cell C's reply02 Jan 2024, 15:52
Official
Dear Ntsikelelo Nduli
Thank you for contacting us.
We sincerely apologize for the unpleasant experience. The matter will be escalated to our Support Team for assistance. Please do expect our call within 24 hours.
Regards
Cell C | NT
Thank you for contacting us.
We sincerely apologize for the unpleasant experience. The matter will be escalated to our Support Team for assistance. Please do expect our call within 24 hours.
Regards
Cell C | NT
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Ntsikelelo N's updateReviewer Update
02 Jan 2024, 17:40We received a call from Cell C person and she told us that we cannot get the refund and also that there was no proof of what both parties agreed on, so now they need to hear from the store... it is so sad that we as customers need to prove beyond a reasonable doubt due to their incompetence store agents
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Ntsikelelo N's update02 Jan 2024, 17:40
Reviewer Update
We received a call from Cell C person and she told us that we cannot get the refund and also that there was no proof of what both parties agreed on, so now they need to hear from the store... it is so sad that we as customers need to prove beyond a reasonable doubt due to their incompetence store agents
Cell C's replyOfficial
02 Jan 2024, 18:24Dear Ntsikelelo Nduli,
We can confirm that the matter has been escalated to the store.
While we understand that the matter is causing frustration, our Team is also required to liaise with the store in order to gather more details on the matter since there is no call recording to use as reference.
You will be contacted with feedback as soon as possible.
Regards,
Cell C | TN
We can confirm that the matter has been escalated to the store.
While we understand that the matter is causing frustration, our Team is also required to liaise with the store in order to gather more details on the matter since there is no call recording to use as reference.
You will be contacted with feedback as soon as possible.
Regards,
Cell C | TN
Cell C's reply02 Jan 2024, 18:24
Official
Dear Ntsikelelo Nduli,
We can confirm that the matter has been escalated to the store.
While we understand that the matter is causing frustration, our Team is also required to liaise with the store in order to gather more details on the matter since there is no call recording to use as reference.
You will be contacted with feedback as soon as possible.
Regards,
Cell C | TN
We can confirm that the matter has been escalated to the store.
While we understand that the matter is causing frustration, our Team is also required to liaise with the store in order to gather more details on the matter since there is no call recording to use as reference.
You will be contacted with feedback as soon as possible.
Regards,
Cell C | TN
NN
Ntsikelelo N's updateReviewer Update
04 Jan 2024, 17:56Cell C consultant still taking their employees side that she explained everything to us and that was not the case … how can a big company like Cell C not consider their customers complaints, so now we are suppose to record all our conversations with Cell C employees even at the store.
They do not consider our side of the story and nothing has been done with the employee that gave us false information
They do not consider our side of the story and nothing has been done with the employee that gave us false information
NN
Ntsikelelo N's update04 Jan 2024, 17:56
Reviewer Update
Cell C consultant still taking their employees side that she explained everything to us and that was not the case … how can a big company like Cell C not consider their customers complaints, so now we are suppose to record all our conversations with Cell C employees even at the store.
They do not consider our side of the story and nothing has been done with the employee that gave us false information
They do not consider our side of the story and nothing has been done with the employee that gave us false information
NN
Ntsikelelo N's updateReviewer Update
04 Jan 2024, 17:59How can they say we must go to the shop and ask the employee that that we logged a query about … I no longer have any confidence in Cell C such a big company but they do not care about their customers
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Ntsikelelo N's update04 Jan 2024, 17:59
Reviewer Update
How can they say we must go to the shop and ask the employee that that we logged a query about … I no longer have any confidence in Cell C such a big company but they do not care about their customers