WN
Wayne N
1 reviews | Active since Jun 2023
07 May 2024, 13:32
Cell C Not Honoring Contract Cancellations
I have been a subscriber to Cell C for the past 5 years, my latest contract expired and it was converted to a R350pm up from R140pm, I have been contacting them since Feb 2024 to have the contract terminated to no avail. I have a case number to effect that request and I feel being bul**** by Cell C and will not be using their products anymore.
Helpful (0)
Replies (6)0
Replies (6)
Cell C's replyOfficial
07 May 2024, 13:54Dear Wayne Ndlovu,
Thank you for bringing this matter to our attention.
We truly appreciate your loyalty, and sincerely apologize for any inconvenience you've experienced regarding the recent changes to your subscription and the difficulty in terminating your contract. We understand your frustration and want to assure you that this is not the level of service we aim to provide.
We have located your case number and will prioritize its resolution. Our team will make contact within 24-48 working hours to assist with resolving the matter.
Regards,
Cell C | GN
Thank you for bringing this matter to our attention.
We truly appreciate your loyalty, and sincerely apologize for any inconvenience you've experienced regarding the recent changes to your subscription and the difficulty in terminating your contract. We understand your frustration and want to assure you that this is not the level of service we aim to provide.
We have located your case number and will prioritize its resolution. Our team will make contact within 24-48 working hours to assist with resolving the matter.
Regards,
Cell C | GN
Best regards,
Cell C's reply07 May 2024, 13:54
Official
Dear Wayne Ndlovu,
Thank you for bringing this matter to our attention.
We truly appreciate your loyalty, and sincerely apologize for any inconvenience you've experienced regarding the recent changes to your subscription and the difficulty in terminating your contract. We understand your frustration and want to assure you that this is not the level of service we aim to provide.
We have located your case number and will prioritize its resolution. Our team will make contact within 24-48 working hours to assist with resolving the matter.
Regards,
Cell C | GN
Thank you for bringing this matter to our attention.
We truly appreciate your loyalty, and sincerely apologize for any inconvenience you've experienced regarding the recent changes to your subscription and the difficulty in terminating your contract. We understand your frustration and want to assure you that this is not the level of service we aim to provide.
We have located your case number and will prioritize its resolution. Our team will make contact within 24-48 working hours to assist with resolving the matter.
Regards,
Cell C | GN
Best regards,
Cell C's replyOfficial
08 May 2024, 18:16Dear Wayne,
We hope you are well.
Our Support Team has been unable to reach you on number ***. Please advise the best suitable time to reach you during the day or an alternative contact number.
Best regards,
Cell C | NZ
We hope you are well.
Our Support Team has been unable to reach you on number ***. Please advise the best suitable time to reach you during the day or an alternative contact number.
Best regards,
Cell C | NZ
Best regards,
Cell C's reply08 May 2024, 18:16
Official
Dear Wayne,
We hope you are well.
Our Support Team has been unable to reach you on number ***. Please advise the best suitable time to reach you during the day or an alternative contact number.
Best regards,
Cell C | NZ
We hope you are well.
Our Support Team has been unable to reach you on number ***. Please advise the best suitable time to reach you during the day or an alternative contact number.
Best regards,
Cell C | NZ
Best regards,
Cell C's replyOfficial
13 May 2024, 08:53Dear Wayne,
Kindly note that we tried reaching you with no success, please provide an alternative contact and convenient time to contact you via private reply.
Regards,
Cell C | PN
Kindly note that we tried reaching you with no success, please provide an alternative contact and convenient time to contact you via private reply.
Regards,
Cell C | PN
Best regards,
Cell C's reply13 May 2024, 08:53
Official
Dear Wayne,
Kindly note that we tried reaching you with no success, please provide an alternative contact and convenient time to contact you via private reply.
Regards,
Cell C | PN
Kindly note that we tried reaching you with no success, please provide an alternative contact and convenient time to contact you via private reply.
Regards,
Cell C | PN
Best regards,
Cell C's replyOfficial
14 May 2024, 13:51Dear Wayne,
Our team attempted to get in touch with you, however, you have yet to be reached.
Please provide an alternative number or a more convenient time that we can reach you.
Cell C | MP
Our team attempted to get in touch with you, however, you have yet to be reached.
Please provide an alternative number or a more convenient time that we can reach you.
Cell C | MP
Best regards,
Cell C's reply14 May 2024, 13:51
Official
Dear Wayne,
Our team attempted to get in touch with you, however, you have yet to be reached.
Please provide an alternative number or a more convenient time that we can reach you.
Cell C | MP
Our team attempted to get in touch with you, however, you have yet to be reached.
Please provide an alternative number or a more convenient time that we can reach you.
Cell C | MP
Best regards,
WN
Wayne N's updateReviewer Update
01 Aug 2024, 09:29Hi,
I am still waiting for the call and action taken to cancel my contract and why it has dragged on this long. My numbers *** and *** are active and working
I am still waiting for the call and action taken to cancel my contract and why it has dragged on this long. My numbers *** and *** are active and working
WN
Wayne N's update01 Aug 2024, 09:29
Reviewer Update
Hi,
I am still waiting for the call and action taken to cancel my contract and why it has dragged on this long. My numbers *** and *** are active and working
I am still waiting for the call and action taken to cancel my contract and why it has dragged on this long. My numbers *** and *** are active and working
Cell C's replyOfficial
01 Aug 2024, 09:48Dear Wayne,
Our Team was previously unsuccessful in attempting to contact you. Thank you for providing the alternative contact number.
You will be contacted within 24 working hours by our Support Team to assist with the cancellation request.
Regards
Cell C | TG
Our Team was previously unsuccessful in attempting to contact you. Thank you for providing the alternative contact number.
You will be contacted within 24 working hours by our Support Team to assist with the cancellation request.
Regards
Cell C | TG
Best regards,
Cell C's reply01 Aug 2024, 09:48
Official
Dear Wayne,
Our Team was previously unsuccessful in attempting to contact you. Thank you for providing the alternative contact number.
You will be contacted within 24 working hours by our Support Team to assist with the cancellation request.
Regards
Cell C | TG
Our Team was previously unsuccessful in attempting to contact you. Thank you for providing the alternative contact number.
You will be contacted within 24 working hours by our Support Team to assist with the cancellation request.
Regards
Cell C | TG
Best regards,