CA
Claude A
1 reviews | Active since May 2014
24 Oct 2022, 10:19
Cell C not ethical- cannot get a recording of the call that apparently renewed contract
Cell C customer service is very poor. They say that my 83 year old mother renewed her contract telephonically. I mailed the customer care line and asked for a recording. I explained that my mother had previously requested same under ref no *** but they sent a standard response saying for a copy of the recording she must visit a cell c branch. Which she has done already. Terrible service does not really do it justice.
Helpful (0)
Replies (3)0
Replies (3)CA
Claude A's updateReviewer Update
24 Oct 2022, 14:43Dear Cell C. Are you able to provide a transcript?
CA
Claude A's update24 Oct 2022, 14:43
Reviewer Update
Dear Cell C. Are you able to provide a transcript?
CA
Claude A's updateReviewer Update
24 Oct 2022, 17:31Well Cell C you are truly terrible at customer service. We went into walmer park cell c and were told by your employee Mr Sipho Kilani that we cannot hear the recording. We have to get a ref number and then it takers days to get the recording. We mentioned the reference we had previously been given but then he said he thinks that your team had already gone home as it was near 5 o clock. What a run around- shocking. Why you cannot just mail the recording is even worse- it seems like you worried about what the recording likely will reveal.
CA
Claude A's update24 Oct 2022, 17:31
Reviewer Update
Well Cell C you are truly terrible at customer service. We went into walmer park cell c and were told by your employee Mr Sipho Kilani that we cannot hear the recording. We have to get a ref number and then it takers days to get the recording. We mentioned the reference we had previously been given but then he said he thinks that your team had already gone home as it was near 5 o clock. What a run around- shocking. Why you cannot just mail the recording is even worse- it seems like you worried about what the recording likely will reveal.
CA
Claude A's updateReviewer Update
25 Oct 2022, 20:10Cell C have successfully resolved my complaint. Thank you for making the effort and for resolving the matter amicably and professionally. My trust in Cell C has been restored.
CA
Claude A's update25 Oct 2022, 20:10
Reviewer Update
Cell C have successfully resolved my complaint. Thank you for making the effort and for resolving the matter amicably and professionally. My trust in Cell C has been restored.