Cell C not consistent

<p>I signed up for a 24 months contract with cell c last year around September 2015 for a SONY m4 dual aqua phone.I used the phone till Jan 2016 when I realised that the phone was jamming and it had poor network especially if using 2 simcards,I booked the phone with CELL C Brooklyn and in March they told me they cant fix the phone and they gave me a replacement phone(new handset).</p> <p> </p> <p>In October 2016 the replacement phone did the same thing as the previous phone and I tried booking it back at Cell C Brooklyn and they told me thatI could not bbok the handset because the IME number does not appear on theri records of which they fixed it within 24 hours.</p> <p>They called me to bring the phone of which I did and when I got there they couldnt book the phone because the tablet they use to book the phone is not working and I kept going to the shop eveeryday for them to book the phone and after a week of fustration I decided to book the phone at cell c Hatfield and that where my problems started.</p> <p> </p> <p>After a week I got an email from Cell c repair centre telling me that the phone is beyong economical repairs because it had water damage,I then asked them what could have caused the water damage and they toldthe handset was not properly sealed hence the problem.I mentioned to them that the phone is water and dut resistant and there is no way the phone could have water damage .This morning I then called Cell c Hatfield and they told me the same story.</p> <p> </p> <p>My concern is Cell c is returning the phone to me without being fixed and I must now pay the remainder of the contract without a handset.I have never enjoyed this handset since I bought it .Tis handset had the same problem as the first handset that cell c replaced and now they cant do the same with this 1,they(Cell c) claims the phone is outside manufacturer warranty and I have had this phone from March 2016.I smell a rat here.Please cellc help me out here my repair refernce number is GPPRE 63945.</p> <p> </p> <p>Fustrated client</p>